They arrived bright and early with their new toys the next morning, actually beating most of the employees in. One of those they beat was Jamie, as it was Nick himself who let them in. "Good morning! You guys sure look chipper for this early in the morning. I guess you didn't lose too much sleep, after all."
Jack smiled. "Just a little." He actually did have a bit of trouble getting to sleep the night before until Jennifer brought her talented hands into play. After that he slept like a baby, at least until she woke him with her talented hands on an entirely different and un-baby-like part of his anatomy. "Shall we tackle that backup?"
"Yep. You know where the room is. Just wait for me to notify everyone, especially our telephone customer service folks. I am sure they will be getting calls. I'll be there in just a minute."
"Okay, we'll wait for you." Jack and Jennifer made their way to the server room and sat to wait. Both Nick and Ms. Cooper showed up a few minutes later. "Okay, you're on."
Jack removed a small box from his case and got ready to hook it up to the server.
"What's that?" Ms. Cooper asked.
"It is an external hard drive. I use it for my own backups and to transport large files if I need to. You don't have a CD writer on the server, so this will be the fastest way to back-up the files."
"Very well."
He held his breath and plugged the drive into the server. After a few seconds a message popped up telling him it was ready to use. He released his breath. First step down. "Alright, that's ready." He looked at Nick, "Time to shut down the server." Nick nodded. Jack selected to quit the server program, then clicked 'Ok' that he was sure. "Done." He started the files copying. "I'm backing up, now." He made sure it was going, then said, "This will take a little while. The external drive is a bit slow on this older PC."
"How long is a 'little while'?" Ms. Cooper asked.
Jack looked at the progress bar. "Probably about 20 minutes."
"I'll be back," and she left.
"Can I do anything here to help?" Nick asked.
Jack shrugged. "Nope, not at the moment."
"Well, I won't hover then. Let me know when the back-up is done."
"Will-do."
Jack sat and watched the glacially creeping status bar for a moment, then decided he needed something to distract him.
So, when we were talking about Ms. Cooper in the car the other day, I think we decided what would probably make her the happiest is to find a guy who would accept her and who she would be happy with, yes?
Pretty much.
So, sounds simple enough.
Nope.
Why not?
It's a problem of the cone of association again. She doesn't know anyone, you don't know anyone... basically there is no one I can reach through any associations that fits the bill, at least not yet.
Bummer. So, can you keep, like, an ongoing search for someone as new 'associations' are made.
Yes.
Cool.
Jack continued to watch the bar until it finally filled. He double-checked to make sure the files had copied successfully, and then sighed with relief. "Be right back." He walked quickly to Nick's office and stuck his head in. "Files are successfully copied."
"Great! So that's it? I thought you said a couple of hours."
"A couple of hours for the server to be down. That was the first emergency step. Now I need to update your site with the new products, back it up again, then crank it back up."
"Well then don't stand here talking to me. Go man!" Nick said with a smile. Jack went. When he got back to the server room, Ms Cooper was there.
"Where have you been? We need to get this back up as soon as possible."
"Nick asked me to let him know when the backup was complete."
"Okay, so get it going again."
Jack explained the same things he had just outlined to Nick.
"Very well. Get to it." She left again. Jack got to it.
About an hour later, he reappeared in Nick's office. "All done. Test it, if you like," he said, pointing to Nick's monitor. Nick did, and saw that not only was the site back up, but the new products were displayed on the front page in the "Just In" section.
"That's awesome, Jack. Thank you."
"Sure." He handed Nick a couple of CDs. "Here's the backup. I burned them on my laptop. I recommend you store those somewhere safe and secure, preferably offsite. Keep in mind that this is a snapshot in time. Any changes made to anything on that server after this point will not be backed up unless we do another one."
"I understand. What would we lose if something happened?"
"Well, the site itself is pretty static, except for some basic usage statistics. The big thing would be customer and purchasing records and the log files."
"Hmmm. Credit card transactions happen pretty much in real time, so we can always get a record of those. Packing slips and invoices print from shipping's PC, so we would have a paper record, but I guess we still want to make sure we keep the electronic records. What do you suggest?"
"Well, there are a couple of options; the manual, cheap way, and the automated, costly way. The manual way would be for someone to suspend the shopping cart engine of the site long enough to back up the records. It's made so you can stop that engine without shutting down the site. It would take probably five to ten minutes, during which time a purchaser would get a message saying 'please try again in a few minutes.'
"The costly way is to purchase a separate backup software package that can back up open files, or work with the web server software to close files, back them up, and then reopen them again. The web server software is made to do that with little to no effect on it's availability with the right backup software."
"How much is 'costly'?"
Jack shrugged. "Not too bad. The software probably goes for less than two hundred dollars."
"What would you do?"
"Well, since the web server will hopefully only be running for another couple weeks at most, I would go the manual way and have someone come in here first thing every morning and back up the records. The only problem with that is weekends."
"Hmmm. We've got a staff of operators here over weekends. The weekend manager is pretty sharp. Do you think she could do it?"
"I would think so, if I showed her how. It's pretty easy. Does she also work during the week?"
"Yep. Usually Wednesday through Sunday."
"Well, can you have her work with me tomorrow through Friday mornings long enough to show her how to do it? I can show her tomorrow, help her Thursday, and watch over her shoulder on Friday. You or someone else you assign might want to watch, too. By Saturday morning she should be able to do it on her own. Oh!" Jack snapped his fingers. "I forgot. I have a meeting Thursday morning with another client. Hopefully the backup can wait until I get here early Thursday afternoon, if she will still be here."
"She will, and that sounds like a good plan."
"Good. Next, the new network box is in place and working, so all of your connections throughout your office should be hot. Oh, and here is your receipt and change. There's a rebate on it if you want to send it in."
Nick laughed. "Okay, thanks Jack. Let me tell everyone the site is back up." He picked up his receiver.
"I'm headed toward our closet, uh, office." Jack grinned to show he was just giving Nick some grief. "If you talk to Ms. Cooper, you might mention that we are ready to start working on the product photos. I'm sure she wants to be in on that."
Nick nodded in acknowledgement as he started talking on the phone.
Jack was setting up his new camera and tripod while Jennifer arranged the lighting when Ms. Cooper showed up. "Nick said you were ready to start shooting some of the product photography."
"Yes ma'am. We thought you would want to assign the order of the products, and be here at least for the first few shots."
"Yes. I'll go get the first items I want photographed."
By the time she returned Jack and Jennifer were ready to go. Jennifer took the first item to be shot and arranged it on the black display in what she knew to be its best advantage. Ms. Cooper wasn't happy with it, however, and insisted on changing it.
And so it went for the first several products. It was very frustrating, having Ms. Cooper forcing them to take less than ideal shots. They quickly figured out that this was a control issue, though, and reacted to her demands courteously while silently developing and refining a system where they would set up a shot almost perfectly, then gently nudge her into changing it to perfect while having her think it was her idea.