I started by calling the Brigham and Women's Hospital HR department. But they wouldn't give out any information about employees over the phone. That didn't really surprise me, but it meant that I had to go to the place and just start asking.
I began my search with the ER. This was an emergency, after all! But no Beth Viscoli. Then I tried the patient wing. I went to each floor and asked at each nurses station if they recognized the name. There were three stations on each floor and sixteen floors, so this took quite a while. And in the end it was fruitless. I took the elevator back to the main floor, trying to remain positive. As I passed through the main lobby and saw the information desk, I thought that I would give that a try. There were several people in front of me making inquiries and I looked around the lobby as I waited impatiently. There was a tremendous bustle in the lobby: doctors, nurses, patients, visitors. This place was like a small city.
When it finally came my turn, I asked the information clerk, "I'm looking for Beth Viscoli."
"Is that a patient?"
"Um, yes."
The clerk typed the name, which then appeared in green phosphors on the terminal screen.
"Nothing, I'm sorry."
"Are you sure you spelled it right? That's Beth Viscoli, V-I-S-C-O-L-I."
"Yes, I spelled it correctly, sir."
"Oh, did I say 'patient'? I meant 'employee'. I'm looking for an employee named Beth Viscoli."
"Do you know what department she works in? I can't give out employee information, but I can connect you with her department."
"No, I don't which department she's in. If I did, I'd just bloody go there, wouldn't I?" I answered crossly.
The clerk gave me a you're-being-a-jerk look.
"Never mind," I said, and abruptly walked away.
I needed to get outside for some fresh air. I would have liked to sit down, but the best I could find was a raised concrete planter with some flowers and bushes in it. I perched on the edge of the planter, leaned forward, and put my head in my hands. I felt I was so near, but this was so daunting! And the task was clearly fraying my nerves, based on that last little hissy fit. It seemed so doable when I was just imagining it, but this place had countless clinics and offices and nooks and crannies where a nurse could be working. There was no way I would be able to inquire at all of them! They'd probably peg me for a creep before long and either throw me out or throw me in jail.
I sensed someone near me and looked up. A middle-aged nurse with a craggy face had sat down a few feet away and was fishing in the pockets of her scrubs for something. She pulled out a pack of cigarettes and lighter, extracted one cigarette from the pack, lit it, took a deep drag and then let out a long plume of smoke.
"Vile habit," she remarked without looking directly at me. "You'd think a medical professional would know better."
She took another drag on her cigarette.
"Care for one?" she asked, finally looking at me as she extended the pack.
"No thanks. I'm not a smoker."
"Wise choice," she responded, burying the pack back in the pocket of her scrubs.
She took another long drag.
"You here visiting someone?" she asked me.
"Sort of," I replied. "More like looking for someone."
"Would that be Beth?" she asked casually.
I sat bolt upright like someone had sent a high-voltage current through me.
"You know Beth?" I demanded. "And how do you know I was looking for her? Can you help me find her? Where is she?" The questions poured out of me.
The craggy face regarded me coolly, then took another puff on her cigarette.
"I overheard you pestering that poor information desk clerk about a Beth Viscoli. There probably aren't too many of them around. And yes, I know her. But the more important question for me is, how do you know her?"
"We were . . . friends once, a long time ago. But we lost track of each other over the years. Our paths almost crossed recently and I'm just trying to renew the connection."
"How did you know to look for her here?" she asked.
"Well, that's kind of a long story," I explained.
"That's too bad," she replied, looking at her watch, "because my break is over in a few minutes."
I slid closer to her.
"Can't you just tell me how to get in touch with her?" I pleaded.
"Not gonna happen 'till I know more about you, sweetie. Those of us that call Beth our friend are very"-she dragged out the word 'very' for emphasis-"protective of her."
"Well, can you at least give her my phone number, let her call me?"
"Nope. I'm not going to let some obsessive jerk from her past get her all upset right now."
I replied heatedly, "I'm not an obsessive jerk! You don't know the first thing about me! How dare you . . ."
"OK, sorry, sorry! Don't get your panties all in a wad! That came out a little harsher than I intended. But you're exactly right about one thing-I don't know the first thing about you. And until I do, you're staying away from Beth."
I fumed silently for a few seconds.
"What is it you want from me then? What do I have to do?"
"Well, I think we need to have a proper chat sometime." She looked at her watch again, then dropped her cigarette on the ground and snubbed it out with her shoe. "But I don't have time for that now. Have to get back to my shift. But call me and we'll set a time to have a coffee. Call the main hospital number, then ask for extension 1467. Ask for nurse Sally. Got that?"
"Yeah, got it."
She stood and started briskly walking back to the hospital entrance. But after just a few steps she paused and said, "Oh, and it would help your cause if you could bring some evidence. Something that shows you and Beth were on good terms. Letters, pictures, something like that."
She turned to go, but hesitated and faced me once again.
"And don't bother trying to find her on your own. She hasn't gone by 'Viscoli' in years. You'd never find her."