Chapter 21 "I Needa To Opena My Box."
Mrs. Enunzio came in the every Monday morning at 9am and Michael dreaded her weekly visit.
"I needa to opena my box," she said in the same words with the same monotonic inflection. Never did she say please or thank you. He had nightmares of her suddenly appearing behind him in the shower, in bed, when he was getting dressed or undressed, and in his car and announcing herself with "I needa to opena my box."
Never did she go to another teller. Instead, she impatiently waited for him to service a customer, reluctantly allowing customers behind her to go to other tellers who were free, just so she could abuse his good nature and ruin his day by waiting on her. He tried discouraging her waiting for him by prolonging the transaction with the customer before her, but that failed because she perched herself directly behind the customer, invading their privacy, coughing in their ear, and sighing aloud for them to hurry their transaction.
Then, when it was her turn, she slithered up to his window and stare at him until he acknowledged her. He always made her wait, counting his drawer or pretending to be doing other banking business. Then, when he was good and ready, he looked up at her.
"Hi, may I help you?"
"I needa to opena my box."
Michael took his time locking his drawer and clearing her desk before escorting her to the safety deposit vault.
Like an owl that spied a rat, she watched him pull out her box and, like someone staring at a magician hoping to see the clue to the trick, she watched him unlock her box and stood aside while she pulled it out. She took her box to one of the private rooms and closed the door. Then, when she was finished, she waited for Michael to see that she was done so that he could escort her back in the vault to lock her drawer away.
She remained staring at him watching him lock her box away before handing her the key. He never wondered about any of the other boxes, except for fat Mr. Girardi's box and Luigi Polli's box. Mr. Girardi's box weighed about 100 pounds and smelled like a delicatessen. Mrs. Girardi threatened to leave Mr. Girardi, who weighed more than three times that of his box and, even though he told his wife that he was on a diet, he never lost any weight. Michael believed that his box contained food, lots of food.
Luigi Polli lost an eye in the war and had a glass eye. Luigi looked so old that Michael wondered from which war, the Korean or Vietnam that he lost his eye, and was surprised to learn that Luigi lost his eye in the Gulf War. Michael suspected that Mr. Polli kept a collection of glass eyes in his safety deposit box because every time he left the bank after visiting his box, he fiddled with his eye, rubbing it and gentling positioning it with his fingers.
Every time Michael entered the vault, he imagined Mr. Polli's collection of glass eyes staring out at him through the confines of their metal coffin. He had nightmares of eyeballs flying through the air chasing him. He had nowhere to hide because wherever he hid, they could see. They followed him throughout the bank where, suspended in mid-air, they watched him work all day.
Now, he wondered what secrets Mrs. Enunzio hid in the Earth Bank's vault. He figured it was money, and by her miserable attitude, a lot of money. Then, he figured that it is where she saved papers, perhaps, something that showed evidence on someone who did not want it made public. He figured she was blackmailing someone and kept the proof there, in that little locked box.
That Monday, Mrs. Enunzio appeared before his window at 9:01am. He saw her enter the bank and tried to reach for his keys before she could say in that God awful voice, that voice that haunted him in his sleep, "I needa to opena my box."
Yet, quicker with her feet and quicker still with her words than he was with his keys, she appeared before his window.
"I needa to opena my box," she said.
Her voice shot through him like a car horn and continued to ring through his brain like a fire alarm. He wished he were back in South Boston working with his neighbors at Neighborhood Bank. He wished he was serving customers who he enjoyed helping. He wished he had never met this Mrs. Enunzio.
Michael's training in customer service was with the anticipation of the customers' needs. Although it was easy to anticipate her needs, she never gave him the chance to do that. She wanted control. She wanted him to jump and to take heed of her. She wanted him to serve her.
Perish the thought that if Michael saw Mrs. Enunzio walking through the door of the bank on Monday morning that he would not surmise that she wanted him to open her freaking safety deposit box. Yet, here she is again as if it was the first time they had ever met and as if it was the first time that she told him that she needed to get in her freaking box.
Instead or responding to her, he withdrew his reach for his keys and, looking at her as if he had never seen her before, said, "Pardon? How may I help you?"
"I needa to opena my box, she repeated. Bewilderment replaced her look of suspicion.
Her apparent puzzlement gave Michael the satisfaction that he needed to relieve the stress of complying with her rudeness. Mr. Florentino had a dentist appointment and would not arrive for at least another hour. Michael slid a signature card beneath the glass of his window to her.
"Please fill this out and I'll need to see two forms of identification."
Gina, the teller next to him, hid her smile by bowing her head to count her drawer.
"Whatsa matta for you?" She looked at the card as if human excretion stained it. "Stupido!"
"They knowa me," she said looking to the other tellers for help but they busied themselves with other customers. She looked back at him as if he had lost his senses.
"I coma hera every Mondaya to opena my box." She turned and looked for Florentino, but his office was dark. She filled out the signature card and withdrew her driver's license and social security card from her handbag.