Chapter 6: Success in Charlotte
Byron Mulliner had my card and knew where to find me. Bright and early Monday morning, I had an e-mail with a PDF attachment of a draft contract, spelling out the duties, rates for service, and options for both parties. I looked it over carefully and didn't see anything that looked different from what we had discussed. I printed it out, signed it, scanned the signed copy, and sent it back to the vice president that same morning, with a copy of Carmen.
I called the Charlotte plant later that morning to get a progress report. I wasn't planning to return for a day or so. I needed to talk to Carmen and get my personal life in order. As each day went by, I was getting busier and busier, so I'd better get this looked after while I still could.
The production manager was in a good mood when I called. His people had again started the line up, and it was running better each day that they spent de-bugging it. Even with the Swiss team back in Basel, they were getting closer and closer to the fine-tuning stage, and the rated output of the machine. I told him I planned to come down on Wednesday if that was alright with him.
"Well, I wondered if I'd ever get to say this, Stan, but ... no rush. Wednesday or even Thursday should be fine. I have a feeling we're getting close to making this line fully operational."
"So ... you're single, huh?" I laughed.
"No ... what do you mean?"
"Thursday is Christmas Eve day. I'm pretty sure you get a half day off and don't come back until Monday."
"Oh, shit! I didn't even think of that. I've been so wrapped up in getting this damned thing going I'd almost forgotten about Christmas. Why don't you call me tomorrow afternoon? I should have a pretty good handle on how we are doing then. If it isn't urgent, don't worry about it until the following week. You've been a big help, so now it's up to us to practice what you've been preachin'."
"Okay, deal! I'll call you tomorrow. Take care, Frank."
Frank Sellers had been pretty negative when I first walked into the plant, but with visible progress, and the pressure from his boss being reduced, he was much more confident now. One thing about him that I really liked; he wasn't afraid to get dirty. He had his nose in the manual and his hands on the machine whenever it was needed. If anyone was going to know the insides of this unit, it would be Frank.
I had phoned Carmen to set up an appointment and she agreed to see me Monday afternoon at two-thirty.
"You know, Stan, your bluff about the suit for damages against Peter Ambleton and Empire was just that ... a bluff. We have very little chance of making that stick without evidence or corroboration from Sylvia. I doubt you'll get that."
"I figured as much. I really wanted to short-circuit Sylvia if she thought she could contest the divorce or the settlement. Even just having them served would rock their boat. I just want out of the marriage. I don't need revenge."
"Very well. I won't prepare any paperwork unless we think she, or they, will cause problems. As long as Sylvia doesn't know you don't have any evidence, your bluff might work."
"I noticed your mother wasn't in this afternoon. Is she all right?"
"Yes, she's got a dinner date this evening, so she went to get her hair done."
"Oh." I couldn't help feel a sense of disappointment. Teresa was a very fine lady, but it sounded like I maybe a little late trying to get to know her better. I looked at Carmen and I could see a small smile. I think she could read my thoughts.
"You better ask her if you want a date, Stan. That's usually the way it works," she chuckled.
"Yeah. I know. It's just that ... well ... I wasn't in any position to ask her until I made a decision about Sylvia. Even now, it doesn't feel right about dating until the divorce is final."
"Tell her that, not me." I think Carmen was having a bit of fun teasing me.
"You think she might go out with me?"
"I wouldn't be surprised. You're a nice guy, good looking, and a businessman to boot. Those are pretty good credentials. I think Mom would probably say yes to a date."
"Uh ... okay ... thanks. I'll call her. Thanks, Carmen."
That was the second time a woman had called me handsome. I was having a hard time with that. I never for a moment thought of me that way. Maybe I was underestimating myself. Besides, I wasn't just the Maytag repairman any more. I was a businessman, just like Carmen said.
Tuesday afternoon I called the Charlotte plant and learned that they had continued to make small, incremental progress. The Winston crew were now starting up and shutting down the line on their own, and the Swiss Helmvac people were visibly happier. Their productivity had continued to climb, and the number of "leakers" coming off the vacuum section was dropping steadily. I had the Winston crew log every "leaker" with a time and date so that we could see just what was happening in that most critical part of the line. Frank and I decided I wasn't needed until the following week, and then really just to assess how much further progress was needed. I knew the output for the machine was expected to be 100 units per minute, so it would be easy to see where they were. I knew they were now well past the seventy five mark, but they still had to reduce the failed vacuum package count further.
When looked at my schedule, I had the rest of the week off, not including catching up on paperwork. I had done my Christmas shopping for Tommy, Frank, Jilly, and the Foresters. I had also mailed all my Christmas cards to my contacts at each of my current and former customers.
I also remembered I had bought a present for Sylvia before our marriage blew apart. I wondered whether I would give it to her or not. I couldn't make up my mind. I didn't want to be mean spirited, especially at Christmas, but I was still angry at her for her deception. I was convinced she had been seeing Peter Ambleton, and I wasn't in a very forgiving mood as a result. I knew Tommy had bought her a present despite the upset he was feeling toward his mother.
When I opened my mail on Wednesday morning I got a very pleasant surprise. My first check, and it was from John Mankowitz in Plano. There was a short note attached to it thanking me again for the quick service and finding the new machine. He wished me a Merry Christmas, saying he knew that starting up a new business was stressful, so he was paying the invoice fifteen days early. That was as nice a Christmas present as I could have hoped for.
I made a color copy of the check and would look for a frame to hang it on my wall. There was the usual collection of Christmas cards, until I got to one postmarked Kansas City. I was pretty sure I knew who it was from, and I was right. Sue Palotti sent me a card with a separate note as well. It said she would call me on Christmas Eve, so if I was going to be out, I should call her. She gave me her home number. I decided right then that I would be the one calling her.
The last surprise I got in the mail was a letter from Byron Mulliner. It had been written last weekend, and he stated he was very pleased that he had chosen me to work with his people on the Helmvac installation. He went on to wish me the very best in my new business, and he hoped that I would have a very good Christmas and prosperous New Year. He was taking some time off until early January and would look forward to seeing me then.
Attached to the letter was a Winston Candy check for ten thousand dollars. I couldn't believe my eyes. On the tear-off part of the check, it was listed as "Retainer for service contract." I didn't know there was any such thing as a retainer. I just assumed I would bill him in the normal fashion. I thought I'd better at least acknowledge receiving the letter and thank him for the payment, even if I didn't understand what it was about. I picked up the phone and called the Charlotte switchboard immediately. The young lady with the very southern accent informed me that Mr. Mulliner was off on vacation and wouldn't be back until January 4th. Would I like to leave a message?
Yes! I left a very short message thanking him for his confidence in me and for the unexpected payment. I asked for an appointment to meet with him when it was convenient so that we could discuss the sign-off on the Helmvac, and how he would like me to bill Winston for my service contract. It was one of those details we hadn't discussed.
The two checks would dramatically improve my bank account and allow me to clear off my credit card debt, still leaving some left over. More checks would come in over the next month, but for now, I was solvent again. I had used up just about all my ready cash with the travel over the past month. I had to hope that my customers would pay their invoices on the thirty day terms I offered. So far I hadn't needed to dip into my savings or borrow to cover costs.
