Friday afternoon, the phone rang at precisely 3:05pm. Ingrid picked it up knowing exactly who it would be.
"You're nothing if not prompt, Steve," she said brightly.
"Hi to you too. I promised to call and I keep my promises. By the way, would you like to have dinner with me tonight?" He blurted this out so quickly she had to pause for a moment before answering.
"No, sorry, I can't," she apologized. "I have to finish some revisions tonight. You wouldn't want me to cancel tomorrow because I have to work, would you?" she asked.
"Of course not! OK then, tomorrow is more important. Finish your work. I'll be patient."
"How brave you are," she laughed. "Shouldn't we actually do some work on your house for a change?"
"Oh, I suppose so," he grudgingly acknowledged. "Do you have something to show me?"
"Yes, I have some colour suggestions for the interior and a couple of ideas for the exterior. Why don't you come over and have a look." It was an all-business invitation.
"Great, I'll be there in ten minutes."
"See you then. Bye."
True to form, he was there in ten minutes and knocking on her door. She let him in and they walked over to a large artists table in the corner of the living room.
"Is this where you work?" he asked, looking around.
"Yeah, it's not ideal, but it's the only room in the house with good lighting, so here it is." She looked back at him. "I've got some suggestions. Come and have a look."
He walked around the table and stood shoulder to shoulder with her, looking at the colour sketches of the various rooms. He was conscious of her perfume, or was it her shampoo. Whichever one, it was very appealing. He struggled to concentrate on the drawings. She was a skilled artist, and he could easily visualize each room and the colours she was proposing. They went over the suggestions.
He chose almost all the same colours that she subtly recommended, then complimented him on his good taste. When it came to the outside colours, he wasn't so sure. She suggested she make up some samples on rough cedar siding so that they could look at them outside in the light of day on the proper substrate. Again, he agreed.
"You make quick decisions, Steve. Was it that easy?"
"Pretty much. I think you and I think a lot alike, so it makes it easier. Nice work, by the way."
"Thanks," she said smiling. "You make it easy for me too. I don't have to go back and do all these drawings all over again. You have no idea how time consuming that is when the client doesn't really know what they want. It takes hours to do these and some people have me do so many versions, I can't remember what we were trying to accomplish in the first place. I'm hoping I can afford a CAD program for my computer soon. It would allow me to make changes in a flash, right in front of the customer."
"That sounds like an important program. How much does it cost?"
"About three thousand," she replied
"Do your competitors have these programs?"
"Yes, the larger ones do, unfortunately. They've got the resources to buy them, and to train their staff. That's the big problem for little outfits like mine. The cost of the program is bad enough, but learning to use it is very time consuming. However, I have to keep up with the times, so I will have to get into the computer age pretty soon."
She spoke with a resigned voice, not quite regretful of the electronic revolution, but not sounding very enthusiastic about its inevitability either.
"You don't have much choice, do you? Right now, your strategic advantages are your ideas and your low cost. If it takes you a lot longer to do the same work as your competitor, you lose much of your advantage."
He had captured her dilemma in a couple of sentences.
"I admire your quick grasp of the problem. But, why am I surprised? This is what you do, analyze businesses," she smiled.
"I have some contacts in the computer software industry," he said, still looking at her drawings. "These people are a bit ahead of the curve. Let me make some calls and see if there is something out there for you that won't break the bank or suck up all your time reserves."
He turned to her as she looked at him. "After all, I want some of that time for myself."
She looked startled at his last comment, but recovered quickly.
"That would be wonderful, if it isn't too much trouble."
"No trouble. You never know what you'll learn when you set out to solve problems. It'll be my pleasure." He smiled at her and could see the gratitude in her expression.
"So, do you want to see my sneakers?" She was trying to recover from an awkward moment.
"Sure. Bring them on," he laughed.
She walked out of the room and came back with a shoe box. She took the top off and showed the contents to him. Inside was a pair of brand new navy blue and white canvas sneakers.
"Hmmmph!" he snorted. "They don't look very grungy to me, Ingrid. But I guess they'll do."
"I couldn't come on your lovely boat with those old things, so I thought I would treat myself to a new pair. Besides, they are much more comfortable than the old ones."
"I'm sure you'll look terrific, new shoes or not," he said confidently. "Are you sure you're not available for dinner?"