Chapter 7: Board before Bed
When the mini-bus got to the hotel, the manager was waiting outside the grand marble and brass entrance to greet them and he particularly beckoned to the driver to join him, in order to talk to him privately inside the hotel.
Monty turns to Sofija, "Would you mind asking George to give you a hand with the tail lift, while I go and talk to the manager?"
"Of course," Sofija replies to Monty, "George does go on all ze care home trips, because ve open zhem up to ze private residents in order to make ze trips more viable und, on on zhose trips, he often gives a hand getting passengers on und off." She turns to look down the mini-bus gangway and sees that George is already looking up, and appears to have heard at least the gist of the conversation and what was required of him, and he nods his acquiescence in response to her.
Monty opens the passenger door, using the controls in the driver's cab, then he climbed down through the driver's door, stretched his arms up and over his head to straighten out the stiffness in his back caused by the uncomfortable seating and then he walks around the front end of the bus and up half a dozen steps aided by shiny brass handrails up to the reception area in the front part of the hotel.
George releases his own seat belt with a click, causing Sally to sit upright, realising he was going to rise out of his seat. He got up, saying to Sally, "I'm going to help Sofija while Monty's dealing with the Hotel management, formally booking us all in, no doubt."
"All right George," she replies.
As George meets Sofija by the three steps down to the pavement, George says, "There's no ramp for the wheelchairs at the front of the hotel, do you know if there is an alternative disabled entrance, Sofija?"
"No, sorry, George, I don't know. Claire spoke to ze organisers on ze telephone last week. It is ze St Mary's church charity zat is paying for ze bulk of ze trip, so I assume zat she has informed zem of ze ages of our visitors und zat ve do need veelchair access for some of our residents on zis trip. Also, Oscar needs to borrow a veelchair vile ve are here und I vos told zat zere ver several hotel veelchairs available for us to use."
"Well, Sofija," George says, "let's get everyone off the bus and get the walking wounded among us comfortable inside, because I expect most of them need a toilet break by now. Then we'll get Boris' scooter and Elsie's F1 wheelchair down. Hopefully by then the manager will be back with the staff to get the luggage off the bus and up to the rooms. There must be a goods lift somewhere, probably round the back."
George waved Sofija down the steps first and he followed. Immediately behind him descended Sally, followed by Rosemary.
Doreen called down to Sofija from the gangway, "Is there a wheelchair for Oscar? I think he feels that he needs to get inside to use the facilities as soon as possible."
"George?" Sofija asks, "Could you go into ze reception area und find out about ze veelchairs? I vill get ze rear door open und get Boris' scooter down ready. Elsie can vait in ze mini-bus a little longer as she has no particular pressing need, because I vill have to give her a nappy change before dinner anyvay."
"Yes, of course," George turns and walks to the steps and up to and through the revolving door into the front of the hotel. There were a couple of folded-up wheelchairs to one side of the foyer, next to where the various leaflets for tourist attractions in Weston-Super-Mare and other North Somerset gardens, National Trust properties and museums etc were on display in a wooden rack. Looking around, he couldn't see either the manager, who he had only got a fleeting glance at, a rather short, bald overweight man in shirtsleeves and knotted tie who waved at Monty the driver as the mini-bus pulled up. There was an attractive young lady sitting behind the Reception desk, who was smiling at him.
"Do you have a wheelchair-friendly entrance to the hotel?" George asks her.
"Yes, there is an alleyway two doors up, to the right of the hotel as you face it. The alleyway leads to a gate at the far end. I can open it electronically from here as there is a camera focused on the approaches to the gate, it is marked 'Seaview Hotel Staff Entrance'. There is also a buzzer which can be used to let me or the night porter know you want to be let in. When I open the gate you can go through to the back door of the hotel and there is a lift there which takes you to the hallway just behind Reception here. You then need to come to Reception first, through that internal door over there, so that we can issue you with your keys and then you can go from here to your rooms. The passenger lifts to the other floors are through that door to your right, the other side of the bar area."
"All right, thank you," George replies, "There will be three wheelchairs, two have brought their own and there is one passenger who will use this one. Do you have a toilet here as several of the passengers will probably need them before long, if not immediately?"
"Yes, of course," she smiles back, "Through the doorway on your right, which leads to the sun room, at the far end is the bar and if you turn left at the bar it will lead to the Ladies and Gents and the disabled toilets, there's plenty of room to cope with half-a dozen desperate people at a time. The lift at the back of the hotel is also the goods lift and the porters will use that to get the cases from your coach up to your rooms. As for a wheelchair to borrow, we put two over there as it was a little unclear whenthe one or two was required."
"Thank you," George says, "I think the confusion is because eating the last moment a gentleman got the use of a disabled scooter instead. Is anyone available now to collect the luggage from the mini-bus?"
"Yes, the manager has that in hand, Fred and Joe should be wheeling the luggage trolleys through around about now. In fact I can see them on the monitor now, they come in and out of the same gate as the disabled access. I can see them coming through and down the alleyway. They have a list of all the guests and their room numbers, so, as long as the supplied tags have been affixed to the bags and cases, they will be taken up to the rooms while we sort out the registrations. Tea should be arriving in the Sun Room any minute now and it is probably best for everyone to assemble in comfort in there."
"Thank you, you've been very helpful." George smiles at her, then turns and wheels the unfolded wheelchair through the revolving door and outside to the steps. Outside he noticed that the breeze coming off the sea was pretty stiff and ladened with ozone.
"Very invigorating, eh Molly?" he asks his late wife out loud.