Chapter 7 β When Worlds Collide
Jen's first three interviews went well. Windstone National Bank was in a Chicago suburb. They were looking for a senior HR specialist. It was a stretch for Jenny, who had worked in HR for seven years at Quinton. On paper she could easily qualify at the intermediate level, and she had acted in a senior role for over a year, now. Even so, the VP of HR wanted to interview her. The company had a policy of hiring the right person before hiring the right skills, and the Windstone VP thought she saw the right kind of qualities in Jenny. It didn't hurt that Susan Wenderson spoke so highly of Jenny at the DC conference.
The second interview was in Columbia, South Carolina with Mission Bell Systems, a young manufacturing company that specialized in embedding smart technology into wearable products. They were a second tier company. They sold their products to brand name companies that integrated Mission Bell's wearable technology into their own consumer products.
The last interview took place at the University of Arizona in Tucson. Jen had never considered a job in an academic setting, and found the environment refreshingly stress free. The weather was a vast improvement over Boston, and the scenery, what little she saw, was beautiful.
Any one of the prospective employers would have been an improvement over Quinton. But if she was going to take the effort to sell her house and pull up roots, it had to be better than just good. She wanted great. Jen was hoping Google was the one.
On Wednesday afternoon she was packing for the Mountain View trip, which was the following day. This time Joel arranged the flight, because he was traveling with her, and because Jenny vastly preferred flying business class with Joel. Jen had emailed ahead to Don McLean indicating Joel was coming down as well.
Jen felt things with Joel could not go better. He was attentive without being pushy. Supportive without being needy. And his business appeared to be thriving β at least, he was traveling a lot.
Joel had slept over at Jenny's four times now without becoming presumptuous or invasive, and she had slept at his downtown apartment twice without him becoming dominating or obsessive. It was comfortable and pleasant, and exhilarating and passionately romantic at the same time. Jen didn't know that was possible.
Okay, so he wasn't the best looking guy, but he was far from homely. And when it comes down to it, what did Jen really want? She wanted someone stable, trustworthy, attentive. She wanted someone who cared about her and made her laugh and feel good about herself. She wanted someone who challenged her to become a better person. Joel was all that. And whatever he might have lacked in perfect looks, he certainly made up for in bed β not that Jen was heavily experienced in that department, but she had no complaints in Joel.
- - -
Terry Machon loved her job. She was an IT specialist for Mixbury Systems in Boston, a company that installed and supported customer relationship management systems, known as CRM. Mixbury helped companies decide which CRM system to install, and then they did all the installation, training, and support.
Terry had nothing to do with any of that. She worked in the IT department. She, along with three other IT specialists, supported all the computers, cell phones, laptops, tablets, iPads, and other technologies for the employees throughout the company.
It was her first job out of technology school, and she considered herself lucky. The job was interesting and the people were good. She worked on many different platforms and operating systems. Terry was learning new things every day. In the IT world, technical knowledge was currency β the more IT knowledge you had, the more valuable you were, and the more opportunities were open to your career. Terry planned on keeping her job, but she knew the skills she had developed in just two short years would let her move to another job in a heartbeat.
The latest task was to fix an employee's laptop. She set the laptop on the test bench. It wouldn't connect to the network, she was told. She plugged it in and powered it up. More accurately, she realized, it connected to the network, but then disconnected about thirty seconds later. She checked for intermittent hardware connections, but everything checked out. She checked all the Windows network configuration and adapter settings, but everything was fine. She checked the power management settings β everything checked out. She ran a diagnostic utility on the hardware, but it reported no problems. Just in case the diagnostics didn't detect the problem, she opened up the laptop case, and swapped out the small daughterboard responsible for the networking circuitry with a new card. When she put it back together and powered up the laptop, the problem persisted. There was no reason why the network should disconnect, but it did.
Terry suspected malware, like a virus. She ran a quick scan, and nothing popped up. She launched a deep scan β it would take over an hour. Terry multitasked to another problem while the deep scan crawled through every file on the hard drive. The scan was still running when Terry went for lunch.
When Terry came back, the deep scan had completed without finding any problems. She had never seen this problem before. Terry was in uncharted territory, but she wasn't giving up. She put a protocol analyzer between the computer and the network, and discovered the computer was releasing the IP lease thirty seconds after the network connection was established. Something inside the computer was releasing the network. She ran a Windows process and services scanner. Nothing was unusual. She ran a memory scan. Again, nothing unusual there. Now Terry was stumped.
What could be doing this
?
Not knowing what else to do, Terry viewed the status of the hard drive. "That's strange," Terry said. All the company laptops had a one terabyte drive, but it was only showing 950 gigabytes. Fifty gigabytes were missing from the hard drive.
"Bob," Terry called over to her more experienced counterpart, "do we ever partition drives?"
"Never," Bob said. "Not allowed."
Terry looked at the disk partition table, and there it was β a second partition. She found the missing fifty gigabytes. But that didn't explain the network problem. Still, it was a mystery, so why not investigate? She had no better ideas. She couldn't access the directory structure in the second partition β someone had locked out all user access. No problem. As a Windows administrator, she took ownership of the drive. Now she had access into the phantom partition. There was one hidden directory, which is not to say she couldn't see it, but it had the hidden attribute flag set on them, which was strange. She went into that directory, and found five hidden subdirectories, named
A
,
B
,
C
,
D
, and
E