Friday, February 14, 1975
He knew that he should have ignored the page but being a "go-to guy" in his department had afforded him preferential scheduling of service calls around his classes at UCLA all these years.
When he had found a pay phone and called into dispatch the service call that he was assigned turned out to be on the way home, and from the description, shouldn't require him to work beyond five o'clock on this Friday afternoon.
The apartment complex that matched the address in Hermosa Beach required non-residents to park on the street, which could be a problem during the summer when visits to the beach two blocks away would bring thousands of people and their cars to the area. On this overcast and drizzly day in February, he found a space along the curb without any difficulty.
The directory for the complex was accurate, so he found the correct apartment and was knocking on the door only twenty minutes after receiving the dispatch. While waiting for the door to be answered, he buttoned the top button on his shirt and tightened his tie against it.
The door was opened only as far as the security chain would allow. A face that was partially visible on the other side of the door appeared below the level of the chain.
"Can I help you?" The age of the person speaking was difficult to ascertain, but the voice was definitely feminine.
"Hi, I'm Mark Preston with Pacific Shores Office Equipment. I have a service call at this address for a Dori Evans on a DeJur-Grundig foot pedal."
"Wow! This is quick." The door closed enough for the chain to be removed and then it was opened wide. "Please come in."
He entered the apartment and let his eyes adjust to the room light as he waited for the door to be closed behind him.
"I'm Dori Evans," the resident said.
Mark turned around to greet her and saw the prettiest girl he had ever seen in person. Dori wasn't short, but she wasn't tall either. Mark figured her to be just over five feet and a half tall. Her angelic face, dark curly hair and ice blue eyes made his mouth go dry. The oversized UCLA sweatshirt that she wore hid most of her figure, but the athletic appearance of what he saw of her legs indicated to him that her slender body was just as well toned.
"I got your dispatch while on my way home, so I decided to see what service I could be to you before the weekend. We service a lot of equipment for stenographers and transcribers who work out of their homes, so I always try to get to them as soon as possible because I know it's their livelihood."
"Thank God someone understands," Dori said as she led him to her dining room table. "I have hours of tapes to transcribe before Monday and had hoped to finish today so that my weekend was free. The new Space Mountain ride just opened at Disneyland and I wanted to try to go there on Sunday."
Mark saw the standard transcription setup of an IBM Correcting Selectric Two typewriter and DeJur-Grundig reel-to-reel tape player sitting side-by-side on the table. He set his tool case, which resembled a large briefcase on the floor and opened it up.
"So, tell me what's going on with your foot pedal," he said.
"The rewind isn't working," Dori replied. "It's been acting up for the past few days, but it just stopped completely this morning."
"Let's have a look," Mark said as he unplugged the cord to the foot pedal from the back of the tape player and then retrieved the device from the floor under the table. He spread a shop cloth onto a clear section of the table and set the foot pedal on it. Using a small-blade screwdriver, he quickly and efficiently removed a small c-clip from the left side of the shaft, and then separated the top and bottom sections of the foot pedal by pulling the shaft out the opposite side.
As soon as the inside of the foot pedal became visible to her, Dori suspected that she knew the problem. Mark confirmed it for her by saying, "The contacts on these foot pedals attract hair and debris through the static electricity that gets generated through them. It will only take me a few minutes to clean the contacts and then we can try it to see if that was your problem."
Mark glanced around to locate a trash can, and then carried the foot pedal over and used canned air to blow all the dust and hair from the foot pedal into the trash. He then returned to the table and used a small Emory board to further clean the contact surfaces before spraying contact cleaner on them to finish the job. Realigning the spring, reinstalling the shaft and replacing the c-clip took less than a minute. He placed the foot pedal back onto the floor and reconnected the cable to the back of the player.
"Give it a try," he said as he stepped back and pulled the chair in front of the typewriter out for Dori to sit down.
As she sat, the bottom of the sweatshirt rode up to expose more of her thighs, and her left shoulder became almost fully exposed. Unless she was wearing a strapless bra, she wasn't wearing one at all. There was the remnant of a tan line on her shoulder, which made Mark wonder what other tan lines she might have hidden.
It took only a moment for Dori to confirm that Mark's repairs had been successful. "Oh, thank you so much! Now I can finish everything tonight."
"I'm glad it was that easy," Mark said as he repacked his tool bag. "Just give me a minute to write up your ticket and I'll get out of your hair."
"Take your time," Dori said. "I suppose you need to document all your work, even if it is warranty related."
Mark checked his dispatch information once more and said, "My records indicate that this is a billable service call. When did you buy your equipment?"
Dori had a surprised look on her face, "I don't have the exact date, but it was right before Labor Day, so it's within a year."
"Did someone tell you that this equipment had a one-year warranty?" Mark asked.
"I just assumed," said Dori. "Almost all electronics come with a one-year warranty these days."
Mark nodded in understanding and said, "That's true for most consumer products. DeJur-Grundig dictating and transcribing products are used in business, such as your transcribing business, so they are considered commercial products and only carry a ninety-day warranty."
Dori now had a worried look on her face. She asked, "How much is a service call if I am beyond the warranty?"
Mark held his service ticket book in his hand but didn't start writing yet. He looked down at Dori and said, "The minimum service call fee is forty-five dollars."
Dori sat silently thinking while staring back at Mark. Her eyes were becoming wet with building tears when she asked, "Will you take a check?"
"I'm sorry, but that would have to be pre-approved with our accounting department."
"Oh," Dori said. She turned her gaze from Mark and stared at the typewriter keyboard.
"Look," Mark said, "Obviously, you weren't expecting to be charged for the service call. Would you mind getting me a glass of water? Let's try to figure something out for you."