Jenny's husband had called her from work later that day, and gave her the name and phone number of a Dr. Stevens. "Several of the office girls have been treated by him, and they all said he was great. This is his office number. They should still be open if you want to make an appointment."
When Jenny called, the nurse was very nice. She even mentioned that they were expecting her call, and had cleared a spot just for her on the schedule. Whoever had provided the referral must have let them know she would be calling. She received a letter a few days after the call with a confirmation of the appointment, and a questionnaire and release form for her to complete and mail back in an envelope they had provided.
The questionnaire took her close to an hour to finish. She had to provide her complete medical history, medications she was taking, and multiple pages of general questions to answer. She was surprised by how personal some of them were. She signed the release, which basically authorized any services and procedures they determined were medically necessary. She mailed everything back the next day.
A week later Jenny received a call from the same nurse. "Dr. Stevens gave me a note that according to your papers, It's been two years since your last physical. He wanted me to confirm this." "Yes, I guess so. I didn't realize it had been that long either" she answered. "The Doctor will want to see you at the hospital then, and not at our office. He will want to do a full work-up." "But I just wanted him to look at my face! Why does he need to do all this? She asked. "The Doctor will need to know if there are any underlying medical conditions which could be causing your problem. It's very important to get regular check-ups, so small problems can be caught before they develop into more serious conditions. Dr. Stevens is very thorough."