My wife, Linda, thirty-one, and I, Sam, thirty-four, met at the wedding of my friends Greg and Angie eleven years ago. Linda and I married six years ago. Happily married. Or so I thought.
Linda is a supervisor in the customer service department of a multinational corporation. Greg and I license and operate four coffee shops associated with a large national chain. Angie is a lawyer specializing in family law. Linda and I don't have children but plan to in the next few years.
Customer service calls at Linda's company initially go to a call center overseas. If the call is escalated, it goes first to a lead service person overseas and then, if the customer is still unhappy, to one of Linda's team or a similar team back here in the U.S. She says the overseas call center people are trained to be sympathetic but to get callers off the phone as quickly as possible. The people overseas can't really do anything to help solve the problems people call in about. Customers are beginning to understand that so more and more calls are escalated to Linda's team, or one like hers, in the U.S.
For the past three or four months, Linda has been working a lot of late nights and Saturdays. She says a lot more calls are being routed to the U.S. from overseas and she doesn't have enough people to handle the call volume. Her company takes customer service calls until 9pm weekdays and until 5pm on Saturdays. Someone has to be there to answer the phone. She has been getting home some weeknights at 10 and has been working all day some Saturdays. At least one night a week and one or two Saturdays a month.
She's a salaried employee so she doesn't get overtime. I told her she should find another job or she could just quit and get pregnant. She could be a stay at home mom. We don't need her income. Linda says she's not ready to have kids. She likes her job and the people she works with. Also, the late nights are temporary until they hire and train new people. She says they are hiring people but they're having these new hires take calls without proper training. She has to be there so she can answer their questions about what to say to customers. I wasn't suspicious of her late nights. We were also having problems hiring people for our coffee shops and Greg and I have been putting in some late nights and weekends too. Not like Linda though.
Last Thursday, Linda called me to tell me that she'd be working late again. She'll be home by 10pm. But she got home at about 6:30pm. She'd been beaten up. She had bruises on her face and her eye was almost swollen shut. I got her seated in the living room and asked her, "What happened?
She said," I left work before the others because I wasn't feeling well. I was mugged in the parking garage. The guy tried to grab my pocketbook but the strap was over my head and around my opposite shoulder. The mugger punched me and knocked me down making it harder for him to get the bag over my head. The mugger kicked me while I was on the ground and kept pulling at the handbag. Finally, some people entered the garage and the mugger ran off."
"Did you call the police?"
"There's no point. The guy was wearing a ski mask so I'll never be able to identify him. He didn't take anything. There are security guards inside my building. I should have asked one of them to walk me to my car. I will from now on or leave with a group. I'll make sure everyone at work knows about the mugging so they'll be careful. It's useless going to the police. The guy is long gone."
"Let me take you to the emergency room. You're obviously in a lot of pain."
"I don't think anything's broken; I can move all my limbs. I'm just very sore. If we go to the emergency room they'll make me fill out a police report. They'll probably think you beat me up. I don't want to spend all night at the ER. I just want to soak in a bath and go to bed."
She started to get up from the couch and winced. I helped her up the stairs and told her I would draw her bath while she undressed. I started to fill the tub. When I went back into our bedroom Linda was hanging up her dress. I hadn't thought of it before but her dress wasn't ripped or dirty. Her shoes weren't scuffed. If she was fighting this guy from the cement floor in a parking garage, her clothes would be torn, ripped or at least dirty. Unlike her battered body, her dress and shoes were fine. And she wasn't wearing pantyhose. Linda always wears pantyhose to work.
But what she was wearing was the pearl drop necklace a co-worker named Fred gave her earlier that week. The necklace was hidden under her dress when she arrived home so I didn't see it until she removed her dress. This was a necklace that Linda and I had argued about. Linda told me she had returned the gift to Fred. When she finished undressing, Linda went to look at the bruises and cuts on her body in our full-length mirror. She saw she was still wearing the necklace. Alarmed, she quickly turned away from me and put on her robe, holding it shut at the throat to hide the necklace from me. She hurried into the bathroom and shut the door.
I looked in her handbag and found her pantyhose stuffed in there. I pulled her pantyhose out. Linda's knees were in bad shape but her pantyhose were in perfect condition. Evidently, Linda took off all her clothes before getting mugged. There was no way she was wearing those clothes if she was rolling around on the cement floor of a parking garage.
After her bath, she got into bed. The necklace was gone but I asked her about it. "I thought you returned the necklace to Fred."
She said, "You wanted me to return it so I did. But I liked how it looked so I bought a similar necklace for myself. Stop with the questions. I was just mugged. Do you really want to question me about a stupid necklace now? Is there anything else you need to interrogate me about? Any other questions that can't wait until I'm feeling better?" I let her go to sleep.
Fred, like Linda, supervises a group of customer service representatives. He's about my age. About four months ago I suddenly started to hear a lot about co-worker Fred. According to Linda he's smart, funny and a great guy. Everyone likes him. He's always there to help. He helped her sort out one of her employees who was being a jerk. He handled the situation perfectly. I started to hear almost daily about this wonderful Fred.
Last Monday, Linda came home from work wearing a pearl drop necklace. I asked her about it and she told me, "It was a gift from Fred. Fred was having some marital problems and I gave him some advice about how he and his wife can communicate better. He was grateful for the advice so he gave me a necklace as a thank you. No big deal." Linda looked at me to see my reaction.
I asked, "What is going on between you and Fred. Why are you constantly talking about him? Why is he giving you gifts?"
"There's nothing going on. He's just a work friend. Fred loves his wife almost as much as I love you. We're just work mates who help each other out at work. We aren't interested in each other that way. No romantic interest whatsoever. He's just someone I can rely on for help and for occasional work advice. Do you remember when I was trying to figure out how to ask my boss for a raise? Fred knew exactly how I should approach it. Trust me, Fred is nothing to worry about. We never see each other outside of work. There's no need for you to be suspicious of Fred."
I told Linda. "I'm uncomfortable with you having a man as a close friend. Especially one who's giving you necklaces."
"Don't be so insecure. There's no other man in my life but you. Certainly not Fred. No attraction there. He's just a friend. You should not be concerned about him for a second. It's ridiculous to think I have any sort of romantic interest in Fred. Or him in me. Stop being silly."
"I want you to give back the necklace. Tell him you only accept gifts from your husband. That his gift is inappropriate."
Linda was taken aback. "I don't see any need to return the necklace. It would be insulting to Fred. It doesn't mean anything other than he was grateful for my advice. If you're concerned, I'll tell him no more gifts from now on. But there's no need to return the necklace. It's pretty and I like it. I've already accepted it. If I give it back, he'll know it was you who forced me to return it. Do you want Fred to think you're a control freak who's jealous of him and doesn't trust your wife?"
"Give it back. I don't care if Fred is offended. I certainly don't care what Fred thinks. A married woman should only accept gifts from her husband."
Linda was angry now, "Why don't you trust me? I've done nothing wrong." Linda started yelling. "Why are you suddenly being so difficult? It will be hugely embarrassing for me to return Fred's gift. It would strain our friendship. I need work friends to survive at work. I'm not giving the gift back. Period. No more discussion. You're taking something completely innocent and blowing it up into some big deal. I'm not going to let you do that. The gift is just a thank you from a friend. It means nothing."
"If it means nothing, just do as I ask."
"Give me one good reason why I should give it back. Other than to soothe your fragile ego."
I told her, "You should give it back because that's what I want you to do. You need no other reason."
Linda saw I was getting angry. She looked at me for a while and then said, "OK, I'll give the necklace back to Fred tomorrow. But you should work on your insecurities."