The service elevator dinged and groaned to a halt at the end of its journey to the top floor of the hotel; I checked one more time to make sure there were clean towels in the lower bin, and then held the door as my cousin wheeled the cart forward into the dark, depressing back hall.
The Hotel Topaze had been the height of fashionable luxury in the 1930s, when it first opened on the highly-trafficked downtown boulevard, but changing city demographics, the installation of a freeway several blocks away cutting off important arterial flows, and the slow disappearance of nightlife from the urban core as long-term renters fled to the suburbs and the bohemian young people who replaced them preferred to party in their own gentrified neighborhoods rather than making the trek downtown had left the Topaze with a dismal, shabby atmosphere wherever guests were not expected to be. The rooms themselves were extremely well-appointed, modern, and clean (that was what my cousin and I were paid to do), and the hallways and guest elevators were spotless, silent and efficient; but the money the hospitality conglomerate that bought the Topaze back in the 90s spent on upgrades and refurbishments somehow never made it back to the staff areas or facilities.
I knocked on the door to the south penthouse suite and called out, as ever, "housekeeping," pausing dutifully for the required three-second count before entering. I was surprised when a voice answered back.
"Come in, come in."
I inserted the latchkey pin that let us into every room whether the keycard was working or not and cautiously swung open the door, glancing at Felisberta not to push in the cart yet before I determined how difficult the guest was going to be.
The south penthouse suite was laid out exactly like the north penthouse suite across the corridor: a vestibule with coat hooks and shoe racks, a side table with bowls for keys, cards, and anything else guests might want to have handy on exiting, and doors to the guest bath, the kitchenette, and the linen closet. Through the arch beyond was the sitting room, with its desk, its chairs, its coffee table, and its large television strategically mounted between two massive floor-to-ceiling windows overlooking the city. The kitchenette opened onto a dining nook on one side, while on the other another door led to the bedroom and master bath. It was through the open door of the bedroom that something pink and white in blue hailed me.
"Don't mind me," the voice called out again. "I always write best in the middle of the day. Just go on as you always would, pretend I'm not even here."
"Yes, ma'am," I called back with a stiff little bow in her general direction, and looked back to nod Felisberta in. Aside from a flutter of blue fabric, I saw nothing else of the guest, and went to work with my cousin methodically tidying, replacing, wiping down, disinfecting, vacuuming, and discarding every article, toiletry, surface, fabric, floor and bit of refuse in the guest bath, kitchenette and sitting room. We plumped up the throw pillows and arranged them correctly on the sofa, we replaced yesterday's three newspapers with today's, we scraped oil and dried juices off the dishware, thoroughly washed, dried, and put it all away, and even replaced the batteries in the television remote, since it was on schedule. All of this was performed in the same meticulous silence we always worked in; after two years of working the same shift and another fourteen of having worked together both back home and in the States we had a practically psychic connection, with no need to speak a word.
But we glanced uneasily at each other when it came time to enter the bedroom. I approached, and knocked softly on the open door.
"Is it okay we come in?" I asked. My English was usually better than that, but nervousness born of bitter experience with violently unpredictable penthouse residents made me sound once more like I had been in the country for a year instead of seven.
"Yes, yes, yes," came the same voice, forceful but tranquil. "I'm almost done with the chapter, and then I'll leave you to it."
I grimaced at Felisberta, and nodded our way into the room. The guest was sitting at the desk overlooking the eastern view of the city. Sunlight twinkling on the lake, the fountain in the park spraying up and being wafted away by the wind, the endless beetle-like scurrying of chrome, glass and glossy paints on the expressway. Her shape, silhouetted against that brightness, was sturdy and large: very tall, by our standards. Felisberta was four eleven and I had been the tallest in the family at five three. Her hair fell in a golden red cloud around her broad shoulders, and she wore a diaphanous blue dressing gown. But her face was to the window, and she did not turn around as we came in, continuing to type in quick, sudden bursts at a laptop which must have been hard to see against the brightness of the morning outside.
Felisberta and I went to strip the bed and replace the sheets. I noticed that her eyes kept straying to the guest nervously, and shook my head at her.
"It will be all right," I said quietly in our native language. "Just keep your head down and do the work."
The figure at the desk suddenly turned around.
"That's not Spanish," she said.
Felisberta stared at her in dismay and then froze entirely, a look of total stupefaction on her brown face, because the guest's robe had fallen open to one side and one large white breast was hanging out.
I bowed nervously in my sturdy gray hotel maid's uniform.
"No, ma'am."
Her green eyes narrowed as she studied me. "Quechua? Guarani? Or wait, no. One of the Mayan languages. Kaqchikel."
I must have visibly been surprised at the astuteness of her guess, because she nodded to herself, "Guatemalan."
"Kaqchikel, yes, ma'am. From Guatemala."
I tried to frown discreetly at Felisberta to stop staring with her mouth open, but that only attracted the guest's eyes to her. She laughed, and stood up.
She towered over us, five foot nine at least, and the breadth of her shoulders was matched by a similar breadth of hip. She pulled the robe open from the other side, loosing the already naked bosom's mate, and said to Felisberta,
"Take as long and as good a look as you want to, my girl. I suppose you get few enough sensuous pleasures as it is." Felisberta continued gaping, like a deer dazzled in the headlights, and I started for her, prepared to shake her back to her senses.
"No, no," said the guest, stilling me with a gesture. "Let her stare. It's quite flattering." I blushed, and tried to apologize for my backward cousin. She looked at me keenly.
"Cousin? You came to this country together?"
I nodded. "Seven years ago."
"Your English is very good."
"I've been going to night college," I said, knowing that wasn't the right term, but I couldn't find it in the moment. "I am studying urban planning." Her eyebrows raised.
"You want to return to Guatemala and improve your hometown?"