Caitlyn -- Three weeks before Christmas
Caitlyn turned the business card in her hand over nervously as she tried to psych herself up to make the call.
This was always Jerome's purview.
She winced. Jerome wasn't going to walk back through the door. Distraught, lost, depressed, and miserable would be the word cloud for her excruciating year.
My family doesn't deserve a terrible Christmas because of him leaving.
Tapping digits into the phone, Cait had to calm her racing heart before the fear took over. Her anxiety seemed to manifest most prominently when she had to make a phone call to a stranger. She would still feel the same blast of unease if it was in person, but she could more readily push through it.
Why don't they just have a website or work on texting?
On this iteration, Cat managed to type in the final digit. Usually, she would go through a round of that and hover over the call button before chickening out for another five minutes. Still, if she didn't do this today, there wouldn't be enough time before Christmas for the business to do their magic. She pressed the call button and leaned back in her chair. Her clock announced that it had been nineteen minutes since she had started trying to make herself call at one pm. Using a set of earbuds instead of holding the handset to her ear calmed her a little, yet she could still hear her heart driving like a drum.
"Wayward Elves. This is Tinsel. How can we help you make Christmas perfect?" A chipper male voice announced after just a single ring. His prompt answer on the phone didn't allow her thoughts to spiral for long.
"How does this work?" Caitlyn could be accused of being frank to the point of being rude, yet another trigger for her anxiety.
"We can't have the near omniscience of our boss, so if you're looking for someone to help you find the perfect gifts for your friends and family, we need to start with a survey." The man's practiced clarity left Cait little doubt that he gave the speech hundreds of times a day.
"Don't you just need to know about who I need to buy gifts for?" Cat could feel a derisive tone in her voice. She hated when she did that and admonished herself silently.
"We need to be a little more intrusive than that, ma'am. The survey won't just be about the people you want to purchase gifts for, but also who's giving the presents. Anyone can buy things off a list, but we want to think about both the giver and the recipient." The man's attitude remained upbeat. The sweetness in his tone seemed genuine and not saccharine or cloying.
Logically, what he said had its merit. Cait wanted to be the fun aunt again but didn't know how to do that anymore. "Okay," She took a second to breathe and keep herself from panicking. "I'm not too late, am I?"
"No, ma'am. Not at all. We're available up until two days before Christmas. Earlier in the season, we would hand deliver our survey, but we need to move quickly. Can I get a good email address to get the process started?"
Gia -- Two days later
"Hey, new elf!" Holly, the veteran gift buyer who had trained Gia, greeted her in the locker room. The woman may have been younger than Gia, but she had far more experience in the way of the elves. Holly waved Gia over with a smile. She was one of the few women working for Wayward Elves that didn't need to use a pseudonym to get a Christmas-inspired moniker.
"What do you need?" Gia had just stepped in the door and hadn't even put on her elf regalia yet.
Even if she had gotten good at putting on a brave face and going through the motions, Gia's holiday spirit had died years ago. She was good at her second job, but there was an empty spot in her soul where her love for the winter holidays used to thrive. Gia still celebrated Christmas with her friends, but it was half-hearted at the best of times.
"We got a big new client that I need you on."
"Okay, when and where?"
"The Creative's Fuel Stop, in two hours." That place was a popular coffee house clear across town.
"I better get dressed." Gia groaned and shook her head. She didn't relish the thought of traipsing through the subway in her elf costume; she liked the work but wasn't a big fan of the uniform. "Is there something special about this one?"
"Yeah, there are a couple of unique challenges with this woman. I would go, but I need to finish the McPherson account tonight. We can't very well anger our best client."
"A woman?" Gia hung her jacket in the locker. She had been expecting to get dressed and help with the walk-ins tonight. The service had a storefront that operated only from November first to Christmas Eve. It wasn't about buying things for people; the internet could serve that purpose. Their job was to help gift-givers figure out what a perfect present would be that isn't a gift card.
"A young woman at that," Holly smirked. "No trying to find a date on the clock."
"You said there were a couple of challenges." Gia ignored the smirk and implication. Everyone knew her preferences.
"One of them is confirmed by the survey, and the other is a feeling that Tinsel had."
"You're still not explaining yourself, Holly." Gia rolled her eyes as she got her elf getup out of the locker. She could really do without the bell sewn to the curled toe of the shoes.
"I guess the first part is good and bad news. She's got a lot of nieces and nephews to buy for, and we only have a bit to get it done." Holly made it sound challenging, but a big commission would go a long way toward her goal.
"Okay, that's not bad. I'm good at gifts for kids."
"Yeah, you are!" Holly bounced in her shoes, causing the bells on her outfit to jingle with precision. Holly was a couple of years younger than Gia but had been doing this job since she was a junior in high school, making her far more experienced. It was her eighth year playing an elf.
"What's the other thing?"
"Well, Tinsel said she sometimes sounded nervous over the phone at moments and almost rude at others. I think she's going to be a challenge."
"Is that all?" Tinsel could be overly dramatic.
"Caitlyn self-reported having anxiety issues on the survey." Holly continued.
Gia shrugged, the anxiety she could deal with. "Where's the profile? I want to get a head start on the subway."