TWELVE
There was a buzz in the office the following week when Eleanor returned from lunch with a client in the company of the financial controller. One of the firms that Eleanor's company had been courting for nearly a decade was going to be visiting Manchester the following Wednesday. Technically, the company involved, Avian Enterprises, a pharmaceutical company that specialised in treatments for cancer and a range of degenerative diseases, was a client rather than a prospect, but this was really a nicety, given that the only business it had contracted with Eleanor's company was the commissioning of a consultancy report more than six years previously.
At that time, the founder of the company, Logan Birdwell (hence 'Avian'), had been at the helm of the company. However, since his death from heart disease at the age of 58, the chairmanship of the company had passed to his wife, Kate, who was believed to be in her mid-forties. Although her own background was in fashion design, she was possessed of considerable business acumen, which had served Avian well since her husband's death, and she had in large part won over the doubters. Those she had been unable to win over had in almost every instance left the company. What might be said with confidence is that there were not to be found too many sceptics among shareholders, who had seen the stock price rise steadily over the past three or four years.
A delegation numbering at least five people (including a strong IT presence) was due to visit, since, after much discussion and toing and froing, Avian was finally in a position to consider embedding quantum machines in its data centre infrastructure. The news was especially welcome for Eleanor, who had taken over the main negotiating role within her company nearly a year earlier and hadn't seen a lot of progress. She was aware that some of her colleagues felt she was out of her depth with the account and that it should be handed to someone with more experience.
The bottom line now was that she and her team (for which she arranged the immediate secondment of additional personnel) had a week in which to come up with two packages (with a variety of tweaks and optional components), and get the costing agreed with the senior management team, led by Bob.
Eleanor worked 12-hour days for the next seven days, including Sunday, until finally, when the day arrived, and she sat down to the first meeting with Avian at 9.30am, she was as ready as she felt it was possible to be, given the time constraints. Although two more meetings were scheduled for the day, those were to be of a more technical nature, and one would include a visit to the company's own data centre. Concerns had been raised about perceived problems with using quantum technologies, largely centring on the noise and, in particular, the excessive energy use, and Eleanor was keen to allay these fears by demonstrating the state-of-the-art applications which they had recently installed.
However, everyone knew that first impressions were going to be everything. It was very unlikely that Kate Birdwell would attend either of the lengthier technical meetings, so it would be necessary to sell her the advantages of quantum at that morning meeting.
Eleanor and her colleagues were already seated round the oval-shaped table in the boardroom when Bob escorted Kate and her four colleagues into the room. Unsure whether to rise to their feet or not, it was a bit like comic capers as two of the men rose, looked round to see the others remaining in their seats and promptly sat down again.
Bob, who was always very good in these types of situations, turned to Kate, saying, 'Don't worry about them - they're in IT!' and the faux pas actually turned out to be something of an icebreaker. On first view, Kate appeared to be your typical Alpha female, dressed in a grey pin-striped power suit with rather fetching fawn coloured ankle length shoes with what Eleanor could only describe as European-looking open sides. The outfit featured buttons strongly, with three on the double-breasted jacket and perhaps five on the skirt, of which the bottom two were open, revealing Kate's knees as she walked to her chair at the top of the table next to Bob.
After introductions had been made, the floor belonged to Eleanor, who had decided to dispense with a slide show or even a flipchart and to just rely on her powers of painting word pictures. She kept her language as jargon-free as possible as she explained the features and advantages of quantum and then moved on to the benefits of having quantum and classical hardware in the same data centre. She then spoke at some length of the significant performance improvements and cost savings that the mixed model her company was suggesting for Avian had over existing commercial hybrid quantum services. She wound up her presentation by running through the security benefits of using quantum technologies - something which was an area of major concern for all clients and potential clients, in an age where the destructive potential of spammers and rogue programmers hit the headlines on an almost daily basis.
Eleanor had always felt that the number of questions received after a presentation was a very good and accurate predictor of the interest the customer had in the product or service that was being pitched, so she was delighted that she was immediately quizzed both about what she had said and also about aspects that she hadn't covered. Naturally enough, she was expecting the main criticism, which was that the technology was in its infancy and hadn't been adopted by the biggest players, but she dealt with this as best as she could by referring to the innate conservatism of most large companies, and by pointing out that there had been a lot of resistance to electric cars in the early days, but they had performed excellently from the word go. It was all a matter of investment in R&D, and their company was an acknowledged leader in that sphere. The delegation would be able to see the results of that R&D in action when they visited the data centre they shared with a number of other hi-tech companies in a green-field site on the outskirts of town just 20 minutes away.
After the meeting, Eleanor made her way to the room where they were going to hold the meeting with the three technical members of the Avian delegation. As she left the board room, she passed Bob, who was facing away from her taking to Kate Birdwell. Very subtly, Kate moved her eyes a fraction so that she caught Eleanor's eyes. It was enough to make the younger woman stop in her tracks, if it was only for a moment. Her heart was still racing when she got to the IT meeting room. She had taken the stairs rather than the lift, so she could be sure to avoid other people and give herself the chance to compose herself.
She tried to tell herself that it was her imagination, that her mind was playing tricks on her, but she knew better than that. Was the woman merely flirting with her, or was this the equivalent of exchanging phone numbers with someone you bump into in a coffee shop, at the supermarket, wherever? She didn't imagine she would be seeing her again that day, as it was understood that the boss would be taking a train back to her offices in Birmingham. So, Eleanor reasoned, if she really wanted to take things further - get things started, she ought to say - then she would have to contact her. Or maybe she just got off on hitting on random women? Yes, Eleanor concluded; that was probably the explanation.
The meeting with Avian's IT people lasted longer than scheduled, which was a good thing as far as Eleanor was concerned, but did mean that she was late for lunch at the local Italian place. She messaged Bob to say she'd be a few minutes late before she left the office, then took her time responding to a couple of messages that had come in from a new client before walking the ten minutes to the restaurant.
When she got there, she was told by the proprietor, Frankie, that her group was in the private room upstairs. Eleanor made her way to the room where she had been on several occasions before and waited for a waitress to glide past her before making her way into the room. You can imagine her surprise when she saw Kate sitting at the table, on Bob's left. Once again, he had his head turned away from Eleanor and once again the older woman, without moving her head, made eye contact with Eleanor. Not only that, but this time she kept her eyes fixed on her (no - make that more like
boring into
her) as Eleanor walked the short distance to the table and took her seat two down from Bob on the near side.
Bob made a joke about the company not being able to function without Eleanor as a way of putting her at ease and she made all the right noises in apologising for her tardiness. A waiter came with some soup, but Eleanor waved him away, having decided that she would join the others on the main course, which they had just begun to serve. She had a quick word with Harry, the head of the cybersecurity division, who was sitting on her left, to let him know that the meeting had gone as well as might be hoped. Because of the presence of people from Avian and because it would be both impolite and impolitic to whisper, she used a code they had formulated for just such situations as this, involving his dog. Harry gave the accepted response and then the six of them got down to the serious business of tucking into chef Luigi's speciality: eggs poached in Mediterranean vegetable ragΓΉ.
On Eleanor's right (at the other end of the table from Bob) was seated Avian's CEO, while the financial controller of Bob's company made up the party, sitting between the two Avian people. The wine was flowing - very much a hallmark of a lunch given by Bob. He had never really embraced the more abstemious conventions for business gatherings (especially lunches) of the 21