The Manager
July 27th, 1998
I'm perplexed when my star employee -- a girl aptly named Penny -- comes to my office and says she wants to quit. She begged for this job months ago. I took a chance, enamored by her charm and potential, then trained her even though she had no experience with sales.
Penny is my best employee ever. Literally. Ever. Her first month was slow, which was to be expected, but then her output skyrocketed, surpassing sales people who've done this kind of work for decades. As she sits in my office, I attempt to plead with her.
"Business is booming," I say. "Do you want more commission? If you're trying to get leverage, all you had to do was ask. We can negotiate a new contract. No need to play games."
Penny smiles. "Some things are worth more than money."
"Such as?"
"Integrity. Moral values."
Her arms fold while sitting upright and she touches her shirt, at the center of her chest. I see she's wearing a gold necklace and I'm certain there's a cross beneath her shirt. Why else would she be touching that area while talking about moral values? A wholesome girl, indeed.
I have an idea why she feels this way. Here's some context:
-- Our company makes/sells designer clothing and undergarments.
-- I'm a local branch manager in a middle-class neighborhood (bordering on upper-middle class).
-- Penny was hired to join our new door-to-door sales program, selling products and providing custom service to housewives who are home during the day.
My guess is that selling lingerie has taken its toll on her. Looking at her sales sheet, Penny is a marvel when it comes to selling erotic undergarments, which is the last thing anyone expected from her. Even our most veteran saleswomen sell mostly outdoor and office clothing.
But the girl in front of me? What is her secret? What's she hiding?
"Did another company offer you a better contract?" I ask.
"Actually, I'll be jobless after this. I'll go back to living with my parents for a while. I want you to know that I really appreciate this job. Thank you for hiring me. Thank you for taking a chance and training me. I'll always appreciate you."
"You're my star employee, you know."
"So I've heard."
I can't let her go. Not so easily. I'm even more curious about her.
Our top clients are the women who run this community. The pillars of our society. PTA leaders, school board members, women who manage religious events. The backbone of any small city.
For years they've been loyal customers because they need to look presentable. We sell quality office clothes, dresses, homewear, and anything needed for formal events. But it was Penny who found a way to get these women to spend big bucks on everything, especially lingerie. Innocent young Penny making these sales -- who would have thought?
I lean forward. "You said you're grateful because I hired you."
"Yes, and I always will be. I've had a great experience."
"Do me a favor, tell me your secret. How are you bringing in so much money? You're outselling everyone by leaps and bounds. How?"
Penny tenses, her hands clasp. "I pray a lot. Maybe that helped?"
"You think so?"
"Have you ever tried it?" she asks.
"Everyone in the business world has tried praying. The results are wildly inconsistent. Come on, I'll write you the best recommendation letter if you're looking for another sales job."
"It's complicated," she sighs.
Yes, she's hiding something. Her body language gives it away.
"Let's make things easy. I'll give you $10,000 right now, if you tell me your sales strategy. Something that can be replicated. One time offer. Non-negotiable."
The offer I'm presenting is worth every penny (no pun intended). If I can maintain these sales without her, the offer would pay for itself. That's how much business she's bringing in. It makes me look good with the corporate office.
For someone of Penny's age, the offer is irresistible. Her eyes light up, clearly this is the last thing she expected to hear when quitting a job.
"Did you say..." Her voice trails off. "Are you serious?"
"If you have a comprehensive sales strategy, then I want it. It has to be legal, of course. I'm assuming you aren't blackmailing these women into buying products."
"No," she says, shocked then amused.
"Do you have a strategy? Did someone teach you something? Something you learned that you made into your advantage? You're a smart young woman, what's your secret?"
She sighs. "It's not something I can easily explain. I shouldn't even be saying this."
"I'm offering a great bonus."
It makes her think. She considers it. $10,000 would do wonders for her life.
She takes a deep breath. "I used to be awful at sales, but I worked really hard to improve. I studied, memorized little details about the products, and I worked on my confidence. Everything changed when I knocked on Mrs. Clinesmith's door and she answered. Do you know her?"