Belinda had been working for several years as a programmer for a large computer firm. It was good work and paid well enough but she began to see the writing on the wall, the company was having 'issues' and it was only a matter of time before it was gone. Then, it was. Closing its doors, the company let everyone go and Belinda was now out of work at 32 years old. Scouring the internet, newspaper want ads and a few trade magazines, Belinda found herself unable to find another job and it seems that those who send you the bills don't really like it when they don't get their money. It was a tricky spot to be in for anyone, but Belinda only had to worry about Belinda.
"Well, what to do?" Belinda was on the phone with her brother Eddie. "I could really use work, I mean, SOMETHING; of course nothing hard. I'm not into actual physical labor."
"Belly," (his nickname for her since they were very young-it drove her CRAZY!) Eddie started, "You've been looking now for over a month, time to not be your usual demanding self. I got word from a friend that the newly expanded Grande Regal Hotel down the street from you is hiring housekeepers. You should give it a go."
"Eddie, you mean be a maid? No, No way. Its hard work and I know they don't get paid all that well. Maybe I could put in for the front desk. That might be good and hell, computer skills would be important there."
Eddie was skeptical since Belinda didn't have the greatest people skills, something a hotel desk clerk very much needs. Its not that she was rude or insensitive, but Belinda could be very short with people who seemed stupid, uncooperative, befuddled or in any way shape or form, not up to her standards; in a word, impatient. Hell, she could be VERY rude. They went back and forth and finally, Belinda agreed to go down and seek employment but NOT as a maid.
The next day, off she went to the Grande Regal to apply for work as a front desk clerk only to find that all those positions were filled. Night auditor, filled. Reservations clerk, filled. Only maintenance and housekeeping had vacancies and Belinda had no mechanical skills at all. She COULD clean, but, no, that was not for her.
She thanked the human resources staff (that office was also not in need of personnel) and left.
Two days went by and after getting rejection letters from the last two computer companies within an hour ride of her and a 'last notice' on her cable bill, Belinda said to herself, "Damn it, fine, I'll work as a maid for a few months until I can FINALLY get a real job." She marched down to the Grande Regal and filled out an application, hoping that the jobs hadn't been filled in those last few days. They hadn't. She was completely relieved deep down, but yet felt disappointment that she got the job. She was to train on Sunday morning.
Training was simple enough, she was shown the proper way to make a bad ("Duh, everyone knows how to make a freakin' bed!") how to fold the towels ("Who cares, as long as it's folded?") Wipe down the tub, sink and counter ("I'm in HELL!") and generally clean the room of someone who was NOT checking out, in other words, what they called a "Stay Over" as opposed to a "Check Out" ("Such technical terms, UGH!").
Belinda also was shown how to set up her maids' cart, how to organize the towels, the sheets, the trashcan liners, the pens and paper, the shampoos and conditioners and all the other items that would be needed in the course of a day.
"Do we get tips?" she asked of the Assistant Head Housekeeper, Danielle.
"Yes, you do, but don't always expect them. We pay a decent wage for the hotel industry but we know that tips are very helpful and we encourage you all to keep track and do what is right come April."
Was she kidding? "I'm not reporting a single dime of tip money," thought Belinda as she politely smiled and nodded.
Ok, lunch time was going to be good. Of the 8 girls in the 'class' four spoke English, one barely. The other three, she had no idea what language that was but was sure it wasn't Spanish, and didn't all maids come from Guatamala? Actually, Dagmar was the only other 'regular' person having grown up two towns over. Dagmar was a few years older than Belinda and had been a waitress at a nearby chain restaurant until the Board of Health decided they should close before anyone died. Dagmar had a decent sense of humor and Belinda liked her right off. Well, she felt she had no choice, since she was the only American in the group. Dagmar assessed Belinda and thought, "Probably a douche, but hey, maybe if I get to know her..."
After lunch, back to training. What cleaning products to use and how. What not to mix, what to do if you find something illegal in a room or if there's damage. Then came the one item on the agenda Belinda hadn't considered, what to do if confronted by a naked man. Belinda had heard a few stories about guys who would wait for the maid to arrive, not answer when the knock was made and then show themselves off, 'ACCIDENTALLY' when the maid entered, but figured it was urban legend. A few of the girls had worked as maids before in other hotels so all this training was just a formality, but when this subject came up, a couple 'harrumphed' in disgust, a couple giggled but all had their own stories. Too bad Belinda had to wait for the translation which she was sure took some of the humor out of the story.
So, after a full day of training, Belinda was certified as a maid. BIG WHOOP! She was to start the next day. Danielle said to them all, in English and Spanish to be at work and punched in no later than 8 the next morning and preferably by 7:30. Though many people were not even out of their rooms until AFTER 8, it was good to get their carts ready up on their floors and be ready to jump right in once the doors began to open. With 5 floors of 45 rooms each, there would be 15 Housekeepers on duty (maid was considered NON-PC) three per floor, 15 rooms each. There was the Head Housekeeper, Mrs. Lender and two Assistant Head Housekeepers, Danielle covered the Lobby and floors two and three. Margaret covered four and five. There were also two Housemen who would vacuum the hallways, clean the lobby, stock the maid's closets on each floor with everything needed during the course of the day and take down the dirty laundry if/when the laundry chutes would be blocked up. They also got stuck with helping the maids with unusual situations such as the time Roberta (who had worked in several hotels before) found a dead dog in a room. The Houseman came up, calmed Roberta (even though he was nearly freaking out himself) and wrapped the dog in the comforter and called the front desk which made the necessary arrangements. Freaky stuff really did happen in hotels.