Lexie was working with a technician in the lab when her plant manager, Bob, and the president of their company, Brian, walked in.
"Good morning boss! Good morning Mr. President!"
Both nodded their greetings and Bob asked her "Is something wrong with our analyser?"
"No. We had a preventive maintenance yesterday and Tom here is doing a performance check, that's all."
"How long will it be down?"
"It's not really down, just busy and it'll take about an hour. Is that a problem?"
Then, it was Brian's turn to talk. "We have a customer complaint and I have a sample for you to analyse. I was hoping you could run it quickly."
"Well, the sample prep is about an hour anyway so this won't interfere. Do you have the sample here with you? I can get the sample prep going right away."
Brian handed over a small bag of the sample.
"Who is the customer? What are they saying is wrong?"
"Let's just see the analysis, shall we?"
Baffled by the secrecy, Lexie nonetheless nodded and took the sample to another part of the lab to start the preparation. The two bosses followed her and Brian said "Lexie, I need to ask you to not disclose anything about this sample to anyone else, understood?"
Lexie, still baffled, simply nodded. Then she said "You can trust me to be discreet. But please tell me you're not going to wait around for the whole hour!"
Bob, understanding that Lexie would have other things to focus on during that time, took Brian away, saying "We'll be in my office" as they left.
An hour later, the sample, as well as a standard were ready to run and the analyser check finished. First, Lexie ran the standard and, when satisfied that the analyser was reading exactly right, she put the sample in and started the analysis. As she watched the results coming on the screen, she asked Tom "You know how you always take a copy of our database as an emergency backup? Do you do that with all our plants?"
Tom, having nodded at the first question, answered the second question with "absolutely. I do that with all customers! It's benefited quite a few over the years."
"Think you could leave me a copy of our other plants' databases? I mean, I'd never ask you for a competitor's database but our own company? I'd like to compare our results with others and see how the trace elements differ from plant to plant. It's just a cool thing to see, you know? And I could compare calibrations and see where I could improve ours."
"Sure, I see no harm in that. Do you have a flash drive?"
Lexie handed Tom a flash drive and he copied the databases of the other four plants onto it."
"Here you go! Now I'll be on my way. See you in 6 months!"
Lexie grabbed the print out of the analysis that had just finished, walked Tom to the elevator and then went back to her office. Plugging the flash drive into her computer, she got to work. Lexie could not believe what she was seeing. All evidence pointed to one of her counterparts deliberately falsifying results. Extracting some data from all plants and preparing some graphs to prove her point, Lexie didn't even stop for lunch. Then, with a heavy heart and several printed pages, she headed to her plant manager's office.
After knocking and being invited in, Lexie sat down at the table where Bob and Brian were sitting. She handed the analysis to Brian. He said "Help me out here, how bad is this?"
"It's out of spec."
"Out of our internal specs?"
"No. Out of external spec. This is really bad."
"Any chance it could be wrong? After all, you just had the analyser down for maintenance.
"No, I also ran a standard and it turned out perfect. This is as bad as it looks."
"It does confirm what the customer said."
Bob, getting worried, asked "and that's our product?"
Lexie shook her head "No, it's from Winnipeg."
Surprised, Brian looked at her "How do you know that?"
"Trace elements are like a fingerprint, unique to each plant. There's no doubt it's from Winnipeg. But there's worse."
"Worse than our customers getting off spec product?"
"Yes sir."
"Tell me."
"I suspect there's been foul play."
"What kind of foul play?"
"Results tampering."
Bob spoke up "That's a pretty strong accusation Lexie. Do you have proof?"
Lexie swallowed hard. "Yes, I do." And she proceeded to demonstrate her proof with graphs and print outs from the five plants across Canada. As she was talking, Lexie noticed that while Bob had seemed surprised, Brian didn't seem all that surprised. When she was done, Lexie simply sat back and waited.
Bob, having also noticed, asked "Brian, what's going on here? You don't look surprised by all this!"
"Someone called the ethics hotline from a pay phone in Winnipeg, refusing to give their name. All they said was that we should investigate Chris and all the complaints he's been sweeping under the rug. They said that it was odd that no product was ever out of target anymore. One of our customers, tired of getting the run around from the plant, sent a sample to an outside lab and they called me directly. All of this happened in the last few days. I knew I was coming here today and that I could trust you to figure it out. I didn't expect you to have all this proof in such a short time though. I'm impressed."
"Thank you."
"No, thank you. But now I have to ask you something."
Lexie nodded, figuring he'd ask her to keep this all quiet while he figured out how to deal with Chris and the customers.
"I'd like for you to come with me to Winnipeg to deal with this. I'd like for someone I trust to take over temporarily. I know you don't want to move there permanently but sure would appreciate if you could cover for a few months. Can I count on you? I know tomorrow is Friday but we really can't let this continue."
As they discussed the details and made plans, Lexie couldn't help but feel flattered about the trust, feel excited about the adventure and feel scared, all at the same time. She'd never helped fire anyone before and didn't really like that part of things. But looking into Brian's beautiful and calm blue eyes made it seem all fine. Lexie brought herself back down to earth, telling herself "Come on girl, he's the president of your company and he's wearing a wedding band, he's off limits."
By the end of the day, Lexie was packing up everything she'd need to be in Winnipeg for a few months. Early the next day, she was on a plane with Brian. He'd picked her up at home and been a gentleman all the way, opening doors and ensuring everything was just right for her. They got to the plant in Winnipeg just before 10 am. Once there, a surprised plant manager listened to the proof presented by Lexie and Brian. By his dumbfounded look, Lexie figured he had had no clue what had been happening. Brian, obviously coming to the same conclusion told him what the next steps would be. Before the morning was over, Chris had been fired and Lexie had been told to clean up all the data and really evaluate how much product was out of spec and how much was fine. She was also to ensure that there was no chance of continuing to produce or ship any product out of spec. On his end, Brian was working with Sales and Marketing on a plan to communicate with customers and do damage control. They worked tirelessly for hours.
At 5:30 pm, Lexie was pleasantly surprised when Brian came to the office where she'd been working and gave her some pizza and a choice of pop. Smiling and winking at her, he'd said "The least I can do when keeping you at work so late on a Friday night is feed you." He'd asked her if she was okay, if there was anything he could do to help and had expressed his appreciation with her work. Then, he'd let her continue.
It was close to 10 pm when they finally left the plant and made their way to the hotel their company always used. As they made their way to the entrance, a very drunk Chris appeared.
"I knew you'd be coming here sooner or later. Hey Lex, how does it feel to be a traitor? You wanted my job, is that it?" Lexie froze. Then Brian positioned himself between her and Chris and tried to calm Chris and get him to leave. Chris, in his drunken state, wasn't listening and kept badgering both Lexie and Brian.
Fortunately, the hotel staff noticed and came out to assist, calling up a taxi from the waiting line. Brian told Lexie to go inside with their luggage and went to talk to the driver and gave him money to drive Chris home while the hotel staff talked Chris into getting into the taxi.
When Brian came into the hotel lobby, he went to Lexie and gently asked "Are you okay?"
Lexie tightened her jacket around her and just nodded, not trusting herself to speak. Brian touched her cheek and said "I won't let him get anywhere near you, okay?"
Lexie looked into his eyes and saw genuine concern there and a warmth that Lexie could feel coming through his fingers on her cheek. She nodded again "Thanks".