Sunrise: Southeast Florida
After a three week sales trip to the west coast, Colin Aldridge took the red eye overnight flight from Los Angeles back to Minneapolis on a late January night. A lifelong Minnesota resident, he knew to expect snow and sub-zero temperature when he landed, but in the interest of packing light he hadn't taken a coat along on his southern California trip. After collecting his bag he braced himself for the cold and made a chilly dash for what hoped would be a warm taxi to take him to his company's office. His plans were to be home for about 24 hours before heading off to Florida for a trade show.
At only 28 years old, Colin was the super-star sales executive for a software development firm that specialized in systems for the aeronautics industry. It was 6:45 am when the cab pulled up to the front door of the AirWaze Systems building, he braced himself for the cold and wind that hit him as he shivered his way past snow drifts and a maintenance worker using a snow blower. As the taxi drove away he pulled on the door handle and realized that it was still locked. He turned around and saw that the worker was speaking into his two way radio. The snow blower person pointed to his radio, an imaginary watch on his wrist and the door.
"Yes, I know the door is locked and the normal work day doesn't start until 7:00," Colin thought to himself, "but I'm here now and about to be frozen stiff." In about two long minutes, just before he started turning blue, a security guard arrived from inside and opened the door.
"Colin, what are you doing out there in the cold at this early hour without a coat?" said Andy the security guard. He explained about the overnight flight and lack of a coat as he warmed up next to the space heater in the security office before heading up to his seldom used office. By 8:00 most of the staff had made it in and they appreciated that Colin had coffee ready for them.
Jill, his very pregnant assistant, went directly to Colin's office when she arrived, "I went to see my doctor at the end of the day yesterday and she says the baby is going to be here any day now," she announced. "I'm not going to be able to go with you to the show in Florida, no travel for me until after the baby comes."
"That's wonderful, I'm happy for you, and oh shit, what are we going to do?" he replied.
"Everything is set for the show, the display has been delivered to the exhibit hall, your plane tickets and hotel reservations are on your desk. You have an early flight tomorrow, you will get you there before noon. You will need to have the show set up and be ready for the 6:00 pm opening reception. You have a dinner reservation with clients tomorrow night. On Thursday you have a breakfast meeting with a client, show hours are 10:00 am to 6:00 pm and you have clients scheduled for a dinner after that. On Friday morning you can sleep in unless you schedule a breakfast meeting during the show. The show ends at 3:00 pm, pack up and arrange for the booth to be shipped home and you are free until your flight leaves at 8:05 pm on Saturday. It is all listed in complete detail in your show packet."
"Excuse me," Colin said, "but you forgot to mention that I'm apparently doing all of this solo because you aren't going along."
"Calm down," she said, "I'm not going to leave you out in the cold to handle all of this by yourself. By the way, I heard you were already left out in the cold once today."
"Very funny," he replied with a residual shiver, "I had icicles hanging off my ass before I got in this morning. Do you have someone in mind to go along with me?"
"Mary from the Credit Department will be going along with you. We have been preparing her for the possibility that I might not be able to travel and she is approved to go along. She has a general idea what she should do and we can fill in the final details with her today. I'll get plane tickets for her and everything will work out."
"Thank you," was all Colin could say, "I'm starting to calm down."
"There is one last minute issue," she replied as she placed her hands around the protruding bulge of her belly. "I think the cramping I'm feeling right now is called a contraction."
Colin went into an all-out panic asking what he should do, who he should call, asking if the baby was going to be born right now, should he call 911. He helped her into his office chair and went into crisis mode trying to think of what to do next.
"What you need to do," she said patiently as she typed in a message on her phone, "is to calm the fuck down, help me get my coat on, then help me down to the front door because my husband will be there in five minutes. The baby is not coming out for a few hours at least."
That didn't stop him from shouting the news to everyone in the office as he led her to the elevator. A team of female co-workers took over and got her into the car and on her way.
By the end of the day when the call came that Jill's baby daughter had been delivered with time to spare, Colin and Mary had made their way through the details of the trip. Mary was smart, as a credit manager she was familiar with the clients, and Jill had left very good notes about what was to happen and when. Over lunch he found out that Mary was 34 years old and divorced with no kids. She was from a farm town in Wisconsin and had been in Minneapolis for two years. Also she had never been on an airplane in her life, never been to Florida before, and never attended anything like a trade show. She had questions on everything from how to dress to how to approach the show attendees.
Despite her North Country accent and limited exposure Mary was a promising trade show assistant. She wouldn't be mistaken for a paid booth babe from a modeling agency, she didn't have noticeable sales instincts, but she was pleasant, attractive, respectable and intelligent.
The morning fight departed on time at 6:35 am. Mary put on a brave face, but Colin could see that her white knuckles betrayed the comfortable smile on her face. His opinion of her went up a notch when he realized that she was pretending to read and acting unconcerned when she was probably terrified. After the second time she did a sharp gasp when the plane hit a hard bump, he patted her on the back of her hand and told her it was nothing to be concerned about.
"Thanks," she said quietly and Colin realized that putting on a brave face while admitting to her fears was a good indication that she might have some sales instincts after all.
The show went well, no issues with the display set-up and they were ready for the opening reception. Colin was able to make contact with a major prospect that he had been trying to reach for months. Mary quickly got the hang of the trade show routine. The dinner went off as planned except that it ran later than expected as the clients all seemed ready eat, drink and talk business all night. It was after 11:00 pm when Colin told Mary she could leave for the night as he and two clients were heading off to the hotel bar for a few more rounds.
When Mary reached the hotel restaurant with five minutes to spare before the scheduled 7:45 breakfast meeting, she found Colin and the client already seated, on their second cup of coffee, and deep into a conversation about a software issue. The second day was like the first, only more exhausting. The parade of clients was seemingly endless, Colin knew which to approach and which to let pass. Mary didn't know, so she felt it was best to approach all of them. Colin went off to lunch with a client, leaving her to cover the booth for a stressful hour which turned out well. The evening dinner was like the previous night; more expensive food, more bottles of wine and more rounds of drinks.
On the cab ride back to the hotel around midnight Mary found out that Colin had another breakfast meeting scheduled for 7:15 am. Sleep deprived and hung over, they made it through the last day of the show. The booth was taken down, packed up and ready to ship home by 5:00 pm and they were free for at least 24 hours. They were both exhausted when they stopped at the hotel coffee shop to have a sandwich for dinner. Over dinner Mary told him that she had never seen the ocean except for out the plane window. Colin suggested that they spend some time on the beach the next day.