I've been at this gig for about three years now in a Northeastern city. Career-wise, it wasn't what I expected to be doing at my age, but I can't gripe about the pay. This is for a private apartment complex (not a hotel, mind you), so it's rightly what Europeans define as being a Concierge (attending to high-end residents' needs).
I'm in my mid-twenties, tall and reasonably fit, outfitted in a blazer, gray slacks and dress shoes, and I sport a genuine-enough smile that's kept fresh every day. This is no mean feat, as the job is the essence of repetition; if you think it's easy coming up with clever ways to say the weather stinks, guess again.
When you're handing that Mercedes owner her Wall Street Journal at 7 AM, you need to have your happy face on your mug, a talent that most guys my age can't list on their resumes. Attitude is everything in the Service and Hospitality Industry, allow me to inform you.
The reason I'm writing this bit of introductory hooey is because I want you, dear reader, to know this isn't some sort of braggadoccio you'll be slogging through. It's just a few episodes in my life as a Concierge, ones where I've gone beyond the usual services a guy like me will do to earn those holiday tips. I may do a series of stories, depending upon interest. Time will tell.
To start off with I want to talk about sussing people out. That is, trying to anticipate what a person like one of these residents is going to need before they even know it themselves. That's how I do over 7K a year in tips: knowing when to step in and when to back off.
People at certain salary levels and/or privileged backgrounds don't like the direct approach, you see -- you must give them their own space. But it doesn't hurt to gently nudge. In fact, thoughtful gestures always pay off in dollars.
Getting to the sexual stuff in the building: it's always there, right under the surface. If I had a dime for every instance when a female resident told me something confidential about her husband's behavior, well, you know, I'd be retiring early. Like, next week. And I don't mean it's always overt stuff; mostly it's just little hints that they wouldn't mind something extra in their lives.
Hell, some of the married men here have given me signals that they'd love an informal intro to a sexy lady who just moved in on the fifth floor, for that matter. They're more direct in their comments, naturally, than the women.
But, I'm avoiding the main subject. Let me tell you about Mrs. Harris, for starters. Not her real name, of course, but it might as well be. She's a long-standing resident of this building, which is set back on a short, relatively-unknown street off a major thoroughfare in the city, but manages to seem nestled in just the right spot to allow easy walking distance to every cultural (museums, opera, clubs) as well as practical conveniences (grocery, shopping, shopping, and shopping) that one might need.
It's a brick edifice, constructed in the latter 20th Century but mimicking the staid looks of some preserved buildings in Britain. Tourists and passers-by stop in at my desk all the time, remarking on its authenticity. They all think they're freaking Frank Lloyd Wright, let me tell you.
Mrs. Harris is perfectly coiffed and made up, at any hour of the day. Don't expect to catch her with pale, reddened morning eyes, not her. She's petite and well formed, appears to be about 40, and has a soft, slightly British accent. If you've seen classic Bette Davis movies, that's the voice.
If anything Mrs. Harris wears costs less that a thou or maybe two, I've never seen her in it. Don't ask about the various tasteful jewelry pieces and what they may cost, please. I've met her husband twice so far in three years, so the vague "he travels a lot on business" will have to do.
Mrs. Harris and I have carried on a discreet and unusual sexual life for about a year now. We've never actually spoken about it, oddly enough. Even as I write this today I wonder if she might read it sometime and recognize us. I believe she'd get a charge out of it, in her own refined way, but I will never know. Such is our arrangement.
As I said I believe she is about forty in years. But never forget this about the well-off: you can't guess their ages without a look at the driver's license, and even then you don't know if it's forged. Her wide, deep-set eyes are light brown and she has a patrician nose that leans toward a possible Italian half-heritage. That may explain how warm and moist her skin can look. Her hair is so professionally colored that it looks like real chestnut brown. She wears it down around her graceful neck, almost to her shoulders.
Her breasts are firm and high and not artificial, as best I can tell, with responsive nipples. Not thin-waisted but not thick, her daily trips to the gym keep her shapely, which is doubly-important for petite women. Invariably, Mrs. Harris totters expertly on expensive, imported heels that one day may be her downfall (literally), but I guess one never loses the stigma of being short.
Her Gorsuch wardrobe style complements her figure, with her favorite looks epitomizing the "just back from Aspen, by way of the Alps" attitude, namely ski pants that hug her hips and ass quite well. Well, I'm pretty sure she'd never refer to them as pants, but that's how I grew up speaking.
Most of all, Mrs. Harris has that thing called charisma. Charisma has the power to mesmerize you, to make your eyes draw down from hers to the source of that strong but soft voice, to study those moistened lips and the perfect teeth within, as they expel the time-tested, upper-echelon diction ("Raymond, your tie was an excellent choice. I compliment your wife. Has the mail arrived?").
Not that I'm intimidated by such personal magnetism. Note the fact that I've just given you, the reader, my actual first name and divulged the fact that I'm a married man. No, not intimidated by such a person as Mrs. Harris, but certainly drawn to her. I could listen to her read the phone book with that voice.
It all started with Trust. Trust is something I've learned is required to get the rich to open up. Discretion is a major part of Trust. I'd be fired tomorrow if any of my residents felt I was telling tales out of school. Trust is the tree from which all things green grow in my world, if you get my drift.
Over the course of time Mrs. Harris evolved from stiff to soft in my presence. This was before the first sexual incident I'm about to relate. As she grew to realize she could trust me, even in things that might put me in an awkward position with the management company that pays my salary, she gradually dropped her master-and-servant bit and loosened up. This, I figured, would give me opportunities to worm my way into performing more services for her, with escalating tips as a result. Little did I know.
That was all that drove me that day when she asked me to her apartment to rearrange some heavy planters on her balcony. I'd been frequently in her unit to take care of the many florals and hanging plants during Mrs. Harris' vacations, so this was not anything unusual, except for the fact of her presence in the place. I'd been summoned by her phone call. It was about 11 AM.
She asked me if I'd join her in a glass of wine and some crackers and brie, as she was feeling peckish. It's not often that I'm invited to do anything like this, but it had happened before (and has, since), so I knew not to be flustered. I discreetly shut off my cell phone as she opened the Pouilly-Fuisse and set out a plate. So what if it wasn't even lunchtime yet -- I could use a bite and a gulp or two myself, and there was always a packet of mints in my jacket.
We discussed upcoming renovations to hallways in the building, as I recall. She wore an Hermes orange robe with discreet piping running down the front, and as we spoke and politely shared the wine I noticed that the arcs of that piping seemed to mimic her own considerable curves, underneath. The brie was just tart enough and creamy as can be, for my taste, and did I mention the generous batch of room temperature grapes that were on their own pretty little plate?
As we spoke about the various papers the management company was considering for the halls I kept wondering about those balcony planters. It came to me that perhaps I wouldn't be moving those planters, at least not that day. Maybe it was the French wine, or maybe her loose attitude of camaraderie, but I found myself wondering about why she wanted to see me.
Then Mrs. Harris did an odd thing. One moment she was poised so elegantly on an antique chair with light yellow upholstery, speaking to me of her time in Greece and the ancient kitchen she had toured in some ruin or other, and in the next she was gliding across the room to her Bose Wave compact stereo and upping the volume a little.
As she did so, I recognized that the music was from an old classic jazz album by the Three Sounds, with Stanley Turrentine sitting in on sax, and that the track was "Willow Weep For Me".
I was about to remark on that very fact when the lady of the house crossed back through the room and stood beside my seated form in the chair, with her right leg pressed into my left arm.