Chapter 1: Great Service in Hotel
I have been working in an US MNC as a Senior Buyer for a few years now and have performed reasonably well. Recently, our company was preparing to set up a Purchasing Office in Manila and I was offered the job to head the sourcing department there. As a single man with no commitment whatsoever at home, I accepted the posting with quite a bit of excitement, the salary was good, it is technically a promotion for myself and of course, the opportunity to live it up as an expatriate were all quite difficult to resist.
As our company is not familiar with the city, we have to rely on several agencies to take care of our hiring, housing, and other administrations necessary for the start up.
This week I have to make a trip to Manila for a week to get some of this logistics arranged, it will be quite a hectic week as I have to do some interviews to hire my PA (Philippines being a country with relatively low wages, all department heads has the privilege to hire a Personal Assistant, another incentive that an oversea posting will give). I also have to get my accommodations arranged and will be viewing quite a few houses in town.
I arrived on a Sunday morning and headed straight to the hotel in Makati City, taking in the traffic jam along the way.
I arrived in Hotel "C" a bit after lunch, checked in and experienced first hand, the famous hospitality of the Filipinos. Our company has a huge account with the hotel and based on what I have heard from my colleagues, we always have very special rates and enjoy quite a bit of upgrades whenever the hotel could afford. I was arranged to stay in a room on the executive floor, and when I approached the front desk for the reservation I made, the man behind the desk signals to someone across the lobby and I turn around to see a gorgeous lady in a business suit walking towards me,
"Hi, Sir John," She greeted me in a sweet voice. (In the Philippines, they call everybody supposedly in a superior position Sir). "My name is Clara, and I will be your guest relations officer during your stay, if you have any need, please do not hesitate to contact me and I will get it arranged for you," she said in a business like tone and handed me her name card.
Clara is actually quite tall for a Filipina, at about 1.65 m, medium frame. Her black hair was meticulously pulled back and wrapped in a bun, and the features on her face so well defined, you could have mistaken her for a beauty pageant. Her skin is dark and her eyes round and big, her nose is small with a tiny tip looking like a button and her lips looks soft enough to kiss, and to top it off, she was carrying on her chest, a pair of, what must be C Cup breasts, and even though she is well wrapped up in her business suit, I could still see her boobs stretching her white blouse under the suit and staring right at me, almost invitingly. And every step she took, her boobs bounced in sync, almost waking up my senses after the 3 hour flight, although the muscle in my pants seems to be the most active now.
She lightly wraps her tiny cool hand around my elbow and led me to the elevators. In the elevator, I could smell the freshness of her perfume and being standing so close to her for the first time, I could feel my cock hardening by the second.
"Here we are sir, this is the Executive Floor, and we will check you in here, we will have someone bring your luggage to your room in a while," Clara said with a sweet smile.
The registration went smoothly without any problem; I guess being on the Executive Floor does help. Clara then took my arm again and supposedly was bringing me to the room. We were walking along the long corridor when suddenly, a bellboy walked out of a room and starts running towards us.
"Mdm....I need to speak with you immediately," he said, almost in a panic and pulled Clara aside.
They were whispering to each other but I could more or less make out that it is something along the line of my room not being ready yet. Clara then spoke in Tagalog, apparently trying not to let me understand the whole conversation. I could see that she too, was in a panic. She then seems to give some instructions to the bellboy and turn to me,
"Sir, I am so sorry about this, apparently there was a mix up in the schedule and the previous occupants of your room checked out late and we could not prepare your room in time for your arrival, it will take another hour or so before it will be ready.....I...I am so sorry."
I could almost see tears in her eyes right now, well, the fact is I am quite tired and really needed a room to rest, but I have a feeling that they really screwed up and things are a bit beyond her control now.
"Sir, could I offer you a drink at the Executive lounge and when the room is ready, I will let you know. I am so sorry about this, it's really my fault, I should have ensured that the room is ready for you. I just hope you do not file any complain to my manager. This is only my 2nd week on the job, and I don't think the company could tolerate me messing up on an important Corporate Customer like you," She said almost in a begging tone.
"Don't worry Clara; I guess I will just rest in the lounge until the room is ready."
I sat at the lounge, have a couple of wine, and slowly fell into a slumber, until I felt somebody shook me up. I open my eyes and saw a man in front of me, and looking at his name badge, I could tell he is the manager of the hotel and looked like somebody in a senior position. And behind him was Clara, standing with her head bow, still has that worried look on her face.
"Sir, this is Sir Christian Gonzales, he is the Senior Guest Relations Manager," Clara said, introducing the man to me, and I got a feeling that's her way of telling me that this gentleman is her direct supervisor.
Christian then asked me if everything is ok and if I am happy with my room. He took a suspecting glance at my hand carry bag besides me, which probably gave it away that I have not checked into my room yet.
I took a quick glance at Clara and then said, "Oh, Mr Gonzales, everything is fine, Clara showed me the room and it's perfect, I just landed in your country this morning and I need to catch up with some work," I said, while giving my laptop bag a few taps, hoping to remove his suspicion. "But you'd understand that a man does his work best with some alcohol in his blood don't you?" I raised my wine glass saying.
"Oh, of course sir, it definitely helps to circulate blood to the brain .....ha ha," Christian broke into a business like laughter, seemingly accepting my story. He then turned to Clara and said,"Clara, please take good care of Sir John, he is a very important Corporate customer for us," he shook my hand again and left Clara with me.