'I said to my soul, be still, and wait without hope
For hope would be hope for the wrong thing; wait without love
For love would be love of the wrong thing; there is yet faith
But the faith and the love and the hope are all in the waiting.'
T S Eliot, 'Four Quartets - East Coker'
Dorothy's feet throbbed after 7 hours standing at the checkout. Another hour and she'd be off work, then the two mile walk home on concrete sidewalks in her worn canvas sneakers before she could sit in her threadbare armchair to rest up for another day of the same. The line of shoppers stretched far into the aisle, audibly grumbling to one another that in a store with 24 checkout stations, only three were open. And many took it out on her when she was ringing them up. She knew she'd be fired if she explained to them that the long lines were a management decision - lay off cashiers, keeping only the ones who were desperate enough to work for minimum wage and forego legally mandated breaks. Her 'customer smile' grew fainter with each cutting remark about how long they'd been waiting. She'd learned to make as little eye contact as possible when the lines grew this long, to avoid giving them further opportunity for unwelcome interaction. The formula was now rote: greet them cheerily, tell them the amount due, announce the amount tendered, count the change aloud, and send them on their way with "Thank you for shopping with us, and thank you for your patience. Have a wonderful day." Most of the men merely grunted in reply, the women usually were more acidic in their rejoinder. She felt the burden of social interaction keenly.
With each customer her smile grew more wan, and her voice began to tremble with weariness and the throbbing of her feet. Days like this were the hardest, when the pain of being alive became a shrill scream rather than a soft ache at the edges of her consciousness. She rang up yet another customer's order and gave the rote response.
"And thank YOU for being here to take care of us, Dorothy!" came the cheerful reply, and her eyes jerked up to look at the unexpected acknowledgment. A tall, smiling young man stood across the counter from her, his eyes atwinkle as he looked at her name tag. His smile was captivating, and for the first time in recent memory she felt as though someone cared that she existed. Her own smile became genuine in response, showing deep dimples and straight white teeth. The lines at the corners of her mouth creased and her eyes sparkled.
"You're most welcome, young man!" she exclaimed, and as he picked up his bags at the carousel, she called after him, "Have a wonderful afternoon!" He nodded cheerily.
"You know, you're a very pretty girl when you smile," the next customer remarked as he approached the till. She glanced at him, and saw his gaze shift from her face to her full breasts. He ogled shamelessly, then leered at her, "Maybe we could get to know each other a little better."
She kept a smile but it grew plastic and hard, and she dropped her eyes to the counter as she scanned his beer and whiskey. "Thank you, sir, but I'm married."
"Doesn't matter to me if it doesn't matter to you, honey," he smirked, and as she cast about for some kind of shut-down that wouldn't get her in trouble with management, she heard a clear voice cut in.
"I think the lady is trying to tell you that she's trapped behind this counter and has no choice but to listen to inconsiderate jerks coming on to her when she's just trying to do her job." Dorothy's head swiveled to see the young man still standing at the end of the carousel. His eyes were no longer smiling but were hard and cold as he looked at the creep in front of her.
The jerk put up one hand with a semi-apologetic leer. His teeth were yellowed from cigarettes, and his eyes were flat. "No harm, no foul. I'm on my way." He grabbed his bag of booze and, skirting Dorothy's rescuer, scooted out the door, pausing only to look back at her with a scowl.
She cast a grateful glance at the young man, who was close on the heels of the jerk as though to make sure he left.
The last hour of the shift seemed to fly by, and her feet didn't feel quite so painful as she balanced the till for the next cashier to take her place. Dorothy handed her cash drawer in at the office, and headed home. Despite the emotional lift the encounter with her hero (she smiled as she realized that's how she now thought of him) had given her, her thin canvas sneakers were not the ideal shoes for walking two miles on concrete that was now baking in the late afternoon sun. She could feel the heat coming through the rubber soles, making her already sore feet scream with pain.
'One more mile to go,'
she thought grimly.
'I can make it one more mile. I only have to make it one more mile.'
She saw an empty bench in the next block, and hurried to it before it was claimed. She sat down, taking off her shoes one at a time to rub her aching feet through her cotton ankle socks. Her insteps burned with the pain of tendons stretched from lack of support. Putting her shoes back on, she rested a moment before getting back up. As she rose, a pickup pulled up to the curb, the passenger window rolled down, and a cheery voice called, "Hey, Dorothy, can I give you a lift?" Her eyebrows rose in surprise as she recognized her hero smiling at her from behind the wheel.