The man behind the large oak desk was speaking. "Bob, I think you know why I've asked you to come here today."
The small person on my right was gripping my arm tightly.
"Yes, your Eminence, I believe that I do. That we do."
"Before I give you my decision, I want to make a few things very clear."
"Yes, your Eminence."
She was gripping my arm even tighter now. I was in danger of losing circulation. I patted her hand in what I hoped was a reassuring gesture.
Through the window behind the cardinal, I could see the grounds of St. Michael's Cathedral. They looked beautiful in the summer sunshine. Looking at this beautiful vista made me think about how this whole thing started.
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It was on a beautiful July day about 2 years ago. I washed and waxed the new car and puttered around the house until it was time to go to Liam's place. He'd invited a bunch of us for a barbecue. Liam's my business partner and a lifelong friend. He prides himself on his culinary skills, so this promised to be a fine evening. We were to arrive between 5:00 and 6:00. I planned to be one of the first arrivals.
I left home about 4:30. Parking is at a premium in Liam's neighbourhood, so I wanted to allow myself plenty of time to look for a spot. I'd only been around the block 3 times before a woman in a minivan pulled out of a parking place right in front of Liam's house.
As I parked the car, I thought about how lucky I was. Besides owning my own business, a nice house and a beautiful new car, I'd found a terrific parking spot. I was going to spend a great evening partying with good friends. I was hard to imagine how things could be better.
I went around to the back garden and was met by Liam and his wife Joan. Liam immediately put a beer in my hand. I was surprised that I wasn't the first to arrive. Liam's hospitality was legendary, so several couples and a few other single guys were ahead of me. A bunch of us hung around the barbecue laughing and kibitzing as Liam cooked.
I was on my third beer when the party was suddenly interrupted. The back door of the house next door slammed loudly, and Liam's neighbour came running into the yard.
He asked loudly, "Does anybody here own a silver Porsche?"
I identified myself as the owner of just such a vehicle.
"Well you'd better come out front. Some asshole has really screwed up your car."
I ran to the front of the house. The guy was right. Some prick had completely smashed the entire back window. There were particles of glass everywhere, especially inside the car. I suddenly felt very tired and defeated. What kind of son of a bitch would do such a thing?
I wasn't thinking very well, so it's good that Joan had a level head on her shoulders. She realized that the first thing to do was to call the cops. In order to collect on the insurance, I'd need a police report. She called them, and I spoke to the duty sergeant. While I was giving him as much information as I had, a bunch of guys went around to the neighbours' to ask if anyone had seen what happened. No one had. How the hell could somebody smash a car window on a residential street in broad daylight and not be seen? I had no idea how it was possible, but it seemed that was exactly what had happened.
That was the end of the party for me. I drove my car home and locked it in the garage. Then I proceeded to have a few stiff drinks. Then a few more. But after a while, I realized that getting
drunk wasn't going to help the situation. So I decided I'd better do something constructive.
Obviously, my car would be in the shop for at least a couple of days. I'd need a rental car. My company had a contract with one of the car rental companies. I thought it was Avis or Hertz, but I couldn't remember which. I knew I had a card somewhere that would give me a special rate. After looking everywhere else, I opened my wallet. There was the card. It wasn't Avis or Hertz. The company was Tilden.
I called the 1-800 number on the card, and a young woman answered. "Thank you for calling Tilden. My name is Amanda. How may I help you?"
"Well, Amanda. You can be a big help. Some lowlife smashed the back window on my new Porsche and I need a rental car."
"Oh my God! A new Porsche? You must be really upset."
"Yeah, you could say that. Anyway, I have a Tilden Privilege Card. Would you like the number?"
"Please."
I gave her the number. She entered it in the computer, and we waited while my file came up.
"I'm sorry, sir. I have no idea why this thing is so slow tonight. Oh, there it is. Your name is Robert Danielson, right?"
"Guilty."
"OK. I see that your preference is for a compact car."
"Actually, I'd like a midsize, if possible."
"Yes sir. When and where would you like to pick up the car?"
"Tomorrow morning in downtown Toronto."
"We have quite a few locations in Toronto. There's one on Markham Road, another on the Queensway..."
"Those are way the hell out in the burbs. Don't you have anything downtown?"
"I'm sorry, sir. I don't know Toronto. I've never been there. I'm actually in New Brunswick."
Shit. It was one of those call centres. "Well, just read me the locations."
I settled for the one at Yonge and Bloor. I could easily walk there from my house. We finalized the booking and then chatted a bit.
"Amanda, where in New Brunswick are you?"
"I'm in Florenceville. You've probably never heard of it."
"Actually I have. A good friend of mine is from there. I thought that it was just the company town for McCain Foods. French fries, pizzas and stuff like that."
"It used to be, but we have a lot more stuff now. Flo-ville's doing pretty good. have you ever been here, sir?"
"No. The only place I've been in New Brunswick is Moncton. I loved it. And call me Bob."
"OK, Bob." I could hear the smile in her voice."
"Amanda, you've been really great -- very friendly and helpful. I'm going to write a letter to Tilden. What's your last name?"
"Penner. Amanda Penner. That's really nice of you."
"And if you're ever in Toronto, give me a call. My address and phone number are in my file."
"Are you serious?"
"Of course I am."
"OK. Do you mind if I ask you a question?"
"Nope. Fire away."