The Pleasure Boy 33 (Program Is Launched)
It's one thing to design a program - to imagine, even in some detail, how that hypothetical program could operate; its something quite different to get your approved program up and running. It's yet a third thing, as I'd shortly learn, to manage your program once it's doing business.
After those weeks of waiting for authorization, suddenly I was busy again. Judith had me make a list of tasks to make our lifemate program operational, and bring it to her for review. When completed, a short version of that list read as follows:
• Set up basic WooLMP administrative system;
• Staff WooLMP admin unit - 2 persons initially;
• Announce opening internally;
• Receive and process applications from Woodruffe personnel;
• Issue Press release and Want Ads;
• Receive and process applications from the public at large;
• Match and introduce program candidates;
• Assist matched couples in negotiating their initial contracts;
• Support WooLMP lifemate couples with mentoring and training.
When I showed this list to Judith, she said "Good. Let's talk about the details, but it's your responsibility now. Until we hire staff and build a system for it, the WooLMP program is
you
. This list of things we need to do? Start doing them. Just keep me informed of what you're doing - in advance when possible, but don't hesitate to make your own decisions when I'm not around. I'll help you at the beginning, but I'll expect you to learn the difference between what I need to know about and what I don't have time to think about. Your job now is to keep the details away from me. Every time I have to think about something that you should have handled, write a demerit in your book. Clear so far?"
"Yes, Ma'am. The WooLMP program is now my responsibility. You want to be kept informed and consulted as necessary, but not bothered with details."
"Exactly. Now, let me help you get started."
"First, money. Your program has a budget now. I'll handle most of it, including staff salaries and office space, but you'll need a fund for operations that you can draw against at your discretion. We'll set it up tomorrow with a trip to the bank. It will have overdraft protection, but you'll be in trouble if you go over budget at the end of a fiscal year. Worse, since I'm responsible for your work, you'll get me in trouble. Make an operating budget for yourself for the fiscal year, and report to me each month on where you are with it."
Second, staff. As our proposal suggested, you may have as many as seven or eight people under you when the program is up and running, but to start with, it will just be you, with one assistant. Would Alan Arnold be acceptable to you? It will be a promotion for him, and he's earned one. I could just give him a raise and leave him handling recruiting for me, but working with you on lifemates will give him the same raise with more scope and the chance to learn something new. He's a bright guy, as you already know. Do you want him, or would you prefer to try someone else?"
"No Ma'am. If you think he's a good fit, I'm fine with him. As you said, he's a bright guy and also a worker. He has no interest in being a Dom or a sub, and I know he has reservation about whether our program will really help with recruitment, but that won't interfere with his job. He's ambitious. If he accepts the assignment, he'll do his best."
"OK then. Why don't you sound him out and offer it to him. Tell him that I suggested it, and that it comes with a promotion. Tell him (from me) that the alternative is to keep his present job with an equivalent raise - so that the money will be the same, whatever he decides. He can come see me to discuss and let me know what he chooses."
"Third, reporting. While you're thinking about staffing and the assignment of responsibilities, remember that one of your prime responsibilities is to keep reminding the other executives of what Woodruffe Corp. is getting for their investment in your unit. You need to keep a systematic record of your unit's doings, and especially of its accomplishments; and you'll want a good business analyst from Pete Linahan's informatics shop to help you set up your internal systems for records keeping and reporting. Talk to Pete and try to arrange this, but meanwhile do the best you can on your own. Be aware that Linahan's immediate boss is Gordon Stuart, the VP of Finance who is no friend of ours. He won't want to be seen as actively undermining our program, but he'll certainly try to use Linahan, and Linahan's analyst to spy on us. This is no problem, because we're going to be squeaky-clean, with nothing at all to hide. What we want in this case is exactly what he will want: a reliable reporting system that tells us, the executives and especially your father exactly what our program is achieving, and what problems it is having."
"Any questions about this?"
"One question, Ma'am. I can count lifemate couples, training accomplishments, mentoring contacts and so forth. But how can we measure our contribution to Woodruffe's revenue stream or profit margin - its 'bottom line'?"
Judith sighed. "Excellent question. You can't directly. That's exactly where we'll be challenged. Our only recourse is to tell good stories about lifemate whiz kids and their achievements and about their satisfied, highly productive Dominants. You'll need to collect such stories, write them up, and provide references for anyone who wants to check. That's the best you'll be able to do. But don't neglect the 'hard' data that you can collect - on appliÂcants, matchings and couples, and on the bean counting of expenditures and time sheets. That's what will keep Gord Stuart off our backs - and off your father's back, incidentally."
"Just one more thing for now: We've talked about using Myrna Stiles and possibly your mother in a variety of roles: for mate finding, training, menÂtoring and contracting - everything to do with our support function, the free support we're promising to lifemate couples. We have Myrna on retainer, and your Mom says she'll only work for us through Myrna. I want you to contact Myrna Stiles, informally for now, explain our requirements in detail, and get her to start thinking about them. Talk to your Mom informally as well. The key decision that we'll have to make - that
you
will make and then convince me of - is what support we'll gear up to provide in-house and what we'll subcontract to Myrna's firm. Either way, that support will have to fit within our budget, and either way we're going to need their help, because if we want to do the support ourselves, we'll need their help to find or train the staff to do it.
Start a discussion of these matters with Myrna, and bring me into it when the time comes. First, get her advice on what support is necessary and what would be ideal. I'm sure you have your own ideas on this subject but if you two have differences of opinion, I want to know about them. When we've reached agreement on our approach to the support function, we'll bring in Woodruffe's legal department, and draw up the necessary contracts. But long before that, you have to get this ball rolling: find out what they're prepared to do and on what general terms before the formal negotiations can begin."
"There. The key point is that until you have a staff and a system in place. Woodruffe Corp.'s new lifemate program is