Stewart had a niche business. He'd been making nice money for a while now and had gathered a reasonable nest egg. He now had competition from a corporation and, rather than cuts his margin and just getting by, he was preparing to shut up his current shop and turn to another business. He already had a couple of things in mind and the capital necessary to make a go of them. His small factory might need some retooling but the men were efficient and willing to work. They'd be able to switch to new products without any fuss. Even his office and sales staff should be able to adapt to his new plans with the minimum of disruption. Everything was going smoothly in Stewart's world, except for one little problem.
By chance, his current office staff were all young women, most of them in their early twenties but a couple of older women as well. His office manager, Shirley, was one of the older women, being about 40, and was smoothly efficient. She was in charge of hiring, as well, but had to consult with him before firing. She had come to him with a problem with one of the girls. Brenda was a trouble maker, upsetting the other girls for no reason. She pushed boundaries when there was no need to. Several girls had lodged complaints about her, and Shirley had spoken to her about several things.
Stewart asked for a few examples. What sort of boundaries was Brenda pushing? One example he was told was casual Friday. Most of the staff took advantage of it, but Brenda took it to the extreme. Last Friday she wore Daisy Dukes and a cut off T-shirt. She doesn't work directly with customers, but it was still a bit over the top for a workplace.
"Do you want me to fire her?" queried Stewart. "Grounds seem a bit thin."
"No, no. She's very efficient. Brenda does all out computer programming and repairs and she's real good at her work. In that area we're lucky to have her. It's just that she has the interpersonal skills of a gnat. I need you to find a way to reason with her or to discipline her. I've tried and it just doesn't seem to take."
Stewart checked Brenda's personnel file. Her credentials were good and she had a degree in Computer Technology. Good references, but he noted they all stressed her skill at her work. Stewart was slightly surprised she was working for someone like him and not in a corporation getting better money. He decided to ring her last two employers and see if he could get more background data. After explaining his problem to a couple of personnel managers he was starting to get a better handle on the problem, and called Brenda in for a chat.
Brenda came in and went on the offensive without waiting. "Have you called me in to fire me, too. Mrs. Janders could have done it."
"Too? You've been fired before?" queried Stewart, lifting an eyebrow.
Brenda just looked down, saying nothing.
"Hmm. No, I haven't called you in to fire you. I want to review your performance and see how you're settling in."
"I do my work OK. Mrs. Janders has no complaints about it," came a defensive reply.
"Then why did you think I might want to fire you?" mused Stewart. "Shirley says you do excellent work and she's very happy with it and doesn't want to lose you. So let's discuss your personnel skills. How do you get on with the rest of the staff?"
"OK." A short, blunt reply.
"No. According to what I'm told, you're actually having a few problems in this area. My understanding is that you're the one who creates the problems."
Stewart went on to mention some of the conflicts in which she'd been involved. Pointed out that in some of these, she must have known that she was in the wrong, but had just refused to back down or apologise, turning a minor oops into an argument.
"Another matter that has been brought to my attention is casual Friday. Everyone is allowed to dress down, but you take it to inappropriate extremes. Why?"
"The rules don't say I can't." Brenda replied, belligerence starting to show through.
Stewart was starting to understand the girl now. From what he had heard from her previous employers and Shirley and from her whole attitude towards him it was becoming increasingly apparent that for some reason she had no social skills. None whatsoever, and when she was not sure in a situation she just blasted straight ahead, not looking for a more diplomatic path. She presented an interesting problem.
"From what I've seen and heard you have excellent technical skills, aren't afraid to work and do a good job, and Shirley really doesn't want to lose you. Unfortunately, against that is the fact that your social skills are badly lacking, and you seem totally uninterested in learning any. I want you to at least try to build your social skills up a bit, to where you can function here without all the friction. I have a couple of books I can let you have that might help. If you're not sure of the correct action in a given situation, ask. No-one's going to bite you for asking. And I'd rather you didn't wear Daisy Dukes to work."
"Yes, sir," came a rather bored reply.
Brenda returned to her work, leaving Stewart with the feeling that he'd been talking to a brick wall. He left the books he'd mentioned at her work station later that day, but noticed when he went home that she'd left them behind. That Friday he was at work early, when Shirley came in.
"Problem?"
"Brenda. It's casual Friday and she's in Daisy Dukes and a cut-away T-shirt again."
"Send her to me."
Brenda came in with defiance on her face. Stewart gently questioned her mode of dress, only to be told it was casual Friday.
"I thought we'd covered this last week. I distinctly remember mentioning inappropriate dress."
"You didn't say not to," argued Brenda, "just that you'd rather I didn't and the rules don't say I can't. I haven't disobeyed any order so you can't fire me for this."
"I'm the boss. I can easily find reasons to fire you, but then I'd lose a valuable employee. You will find there are a lot of things not written in the rules, because it's assumed that common sense will prevail or a gentle warning will act as a prompt. These seem to be failing with you, so I feel that I should point out that putting you across my knee and spanking some sense into you is also not forbidden by the rules." Stewart smiled gently.
Brenda stared at him, dumbfounded, eventually gasping out an unsure "You wouldn't dare."
"Why not? It's not against the rules."
"I'd resign."
"That would be your choice, of course, but it wouldn't help your sore bottom, or your embarrassment, now would it? I suggest that you return to work, remembering in future that casual Friday means use your discretion, and you'd better show some next week. And if any of the others have a shot about what you're wearing you'd better grin and bear it. If you get into any trouble out there today I'm going to assume it's your fault and put you across my knee, and I suspect that the rest of the staff will enjoy the sight. Got it?"
Brenda fled.
The rest of the day passed incident free, but when everyone was leaving for the weekend Brenda came to Stewart's office and asked if she could have a word. Stewart waved her in and indicated a chair. Brenda sat, while watching the rest of the staff leave, and the turned to Stewart and, in a very small voice, asked if he wanted her resignation.
Stewart sighed, and explained. No, he did not want her to resign. Nor did he want to fire her. All he wanted was for her to put in some effort improving her social skills and to show a little more decorum about how she dressed.
Brenda was quiet for a moment, then asked, "Would you really have spanked me?"
"In front of the others? No," he laughed. "That wouldn't have been fair to you or to them. In private, however..." Stewart's voice trailed off, and he rose and moved around his desk to stand next to her. "Stand up."