"All right, ladies and gentlemen, that would be all for today. Remember that your assignments are due next Tuesday." Karlien closely watches the Economics lecturer, a slight frown of concentration on her forehead. He starts packing away his books, and he switches off the computer after closing the Power Point he used to present his lesson. She takes it as a cue that he is well and truly finished, switching off her microphone in the sound proof interpreter's booth at the back of the lecture hall. She quickly moves outside to collect the headsets from the English students, commonly referred to as the users at the interpreting services. She clears her throat, smiling and telling the students to have a good day. Finally, the last loitering user returns his headset. She takes out the box of alcohol swabs to clean each before packing them away. As she is working, she stretches her head, easing her tense muscles. It has been a long day, and her mind and body is beyond tired. She is glad that it was Economics at the end of the day. She doesn't like to think of herself as a perfect interpreter, nobody is, but at least she knows Economic terminology like the back of her hand. It is her speciality. She knows the lecturers as well, she is familiar with their way of speaking, and she knows all their quirks.
"Can I have a word with you, Karlien?" somebody says behind her. She jumps slightly, having thought that everybody had left. Even though she is tired and focusing on her last task, and amidst being startled out of her thoughts, she immediately recognises the voice as belonging to Mr Zackary Dwayne. He is one of the younger Economic lecturers, and she has just spent the last hour and a half carefully listening to each syllable passing his lips. She sighs inwardly and plasters on her professional face. She is a very shy person, and she seldom says more than she needs to to anybody.
"Mr Dwayne, yes, of course. How may I help you," she answers in the friendliest voice she can muster, speaking Afrikaans, according to protocol, and as he had addressed her in that language. In the multilingual society she lives in it is easy to switch between languages without skipping a beat.
"Some of my English students had been telling me you have been getting terminology wrong, and I wondered how I can help you master the correct terms," he says with a sober tone. Karlien is completely dumbstruck, and she feels the cold sweat breaking out on her palms. She frowns, a million thoughts running through her head. As she is a linguist, she struggles with unfortunate perfectionist tendencies. She runs through every word she said, looking for the mistakes. She knows every word on the list that she had made, but had she gotten the context wrong somewhere? She never knew how to deal with criticism, and to avoid it, she made sure to be a straight A student right through to her Honours that she finished the year before.
"I don't understand, Mr Dwayne, which terms," she implores, after realising that she is staring at him like an idiot.
"There is a long list of which the students told me about in my office, if you wish to go through them. However, I am quite surprised. Mrs Viviers assured the Faculty that we would not have this problem, and if we did, we were to take it up with her," he states, making sure the weight of the reprimand sinks in. He nods his satisfaction as he sees the flicker of fear on Karlien's face. It almost makes him smile, but he knows it is too early in the game to allow that. Karlien is beside herself with panic. If Mrs Viviers, her boss, finds out, she would be in a very uncomfortable position indeed. Karlien doesn't actually know what happens when there is a complaint laid against one, her pride prevents her from ever wanting to find out. She does concede that it would not be the end of the world; she knows she can't get fired from one complaint, but it sure as hell would not look good for the raise she is hoping to get.
"Yes, of course," Karlien mumbles, speaking almost without thinking, merely following protocol. "The Interpreting Service does all it can to provide our clients with an impeccable service. This should never happen, and I will do my utmost best to ensure it does not happen again. Would you be so kind as to e-mail me the list, and I will make sure that I know how to use every word. Also feel free to contact our manager, Mrs Viviers, in this regard." As she speaks, she hears her voice trembling. She trains herself to take control of her tone, and the result is a professional-sounding statement. Zackary shifts his weight from one foot to the other. Oh no, my soon-to-be pet, he thinks to himself, you are not getting off so easy.
"Indeed I shall," he says vehemently, "if it appears to me that you are not making every effort possible." He pauses once again to see his words taking effect in a hopeful glance on her features. He had studied this quiet girl for a long time, and it pleases him immensely to know he has her all figured out. He knows he has attacked her most vulnerable spot since she was a very driven and focused girl. He also knows he would have it difficult if he tried to manipulate her in any other way. Anybody else would recognise his claim as entirely bogus, as she is an excellent interpreter, who is in high demand in the faculty. Everybody knows, everybody, except Karlien. Her insecurity about her performance is exactly what makes her perform so well. He would love to train that intense focus on him. She would make such a perfect pet.
"So, no," he continues, "I shall not e-mail it to you, because that would not ensure me of your effort. I shall go through the list with you personally and we shall discuss the translations in my office. Then you shall return there tomorrow afternoon for me to test your accuracy for myself."
Had Karlien been thinking straight, she would have smelt a rat at his insistence to go to his office. All she can think about now is proving to him that she is more than worth her salt and she starts collecting her belongings.
"I will meet you there in ten minutes," she croaks, "I have to put away my equipment." She feels tears burning just on the surface and she busies herself to hide her feelings. She hates herself for not being able to handle the situation better.
"All right," Zackary says slowly, as if he distrusts her. "I will meet you there." With that he turns on his heels to stalk out of the venue. When he is out of sight, he slows to a more leisurely pace, jingling his keys and whistling a happy tune. How he loves the chase!
Karlien packs away the last of the headsets. Her heart is racing and she cannot manage to think coherently. Never in her life had she fucked up her work. It is not such a colossal issue as she makes it out in her mind, but Karlien does not deal well with failure.
"Fuck," she mumbles, "the recording!" Of every interpreter in every module there is a recording of a class for quality control purposes. She vows to get a hold of it as soon as possible so that she can listen to it and hear for herself. She will even offer it to Mr Dwayne to assuage his doubts.